Contributor I

System will not switch to wired mode

Forum|Forum|4 years ago
October 19, 2021
21 replies
2094 views

I have four fixed speakers and a Roam. The wi-fi in the house is a mesh network (BT WholeHome). In wireless mode I suffer frequent audio cut-outs with the message “your wi-fi network is unstable”.

To fix this, I switched to wired mode by plugging ethernet from my router into one speaker. For a while this worked much better, but today I noticed that all my speakers except the one directly connected to the router are back in wireless mode (appear as WM: 1 in ‘about my system’). I have tried rebooting all the speakers, the router, and removing and then plugging back in the ethernet connection but the speakers will not switch to wired mode. The speaker connected via ethernet shows as WM: 0.

(I realise that the Roam will have to stay in wireless mode)

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M

mgriffithsAuthor

Contributor I

Rebooting the wired speaker and one wireless one doesn’t seem to have had any effect.

James L.

Retired Community Staff

Rebooting the wired speaker and one wireless one doesn’t seem to have had any effect.

Try switching the SonosNet channel to 1, wait 30 seconds then switch it back to 11.

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M

mgriffithsAuthor

Contributor I

Rebooting the wired speaker and one wireless one doesn’t seem to have had any effect.

Try switching the SonosNet channel to 1, wait 30 seconds then switch it back to 11.

Shortly after switching to channel 1, I had one of the regular audio cut-outs. Then switched back to 11 and two of the speakers had gone into wired mode, but the third one (the One SL) dropped off the app entirely and I had to find it again. Now it appears they are all in wired mode! Hopefully this will fix my instability issues… thanks for your help.

James L.

Retired Community Staff

Rebooting the wired speaker and one wireless one doesn’t seem to have had any effect.

Try switching the SonosNet channel to 1, wait 30 seconds then switch it back to 11.

Shortly after switching to channel 1, I had one of the regular audio cut-outs. Then switched back to 11 and two of the speakers had gone into wired mode, but the third one (the One SL) dropped off the app entirely and I had to find it again. Now it appears they are all in wired mode! Hopefully this will fix my instability issues… thanks for your help.

Good to know!

I would expect a small audio dropout if music was playing at the time of the channel change since the players may briefly lose connection to make that switch.

Do let us know how you get on, and it you continue to experience dropouts frequently, another diagnostic would help :slight_smile:

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

M

mgriffithsAuthor

Contributor I

Now it has stopped playing entirely, and all the information on all the speakers except the Ethernet-connected one has disappeared from ‘About my system’.

Diagnostic: 1471362889

James L.

Retired Community Staff

Now it has stopped playing entirely, and all the information on all the speakers except the Ethernet-connected one has disappeared from ‘About my system’.

Diagnostic: 1471362889

Yeah, I can see.

There’s a massive amount of dropped packets between the players before the complete disconnection (>90%) which means over 90% of the information being sent between the players is being lost. I suggest getting in touch with our customer care team via phone, as they can work with you live to get your players reconnected and hopefully operating smoothly again. You can mention this Community thread, as well as that I’ve sent you there so they can get all the information needed.

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ratty

Make sure the wired Sonos unit is a decent distance -- at least 50cm -- from any other wireless device.

M

mgriffithsAuthor

Contributor I

Make sure the wired Sonos unit is a decent distance -- at least 50cm -- from any other wireless device.

Thanks - no problems in that respect.

M

mgriffithsAuthor

Contributor I

I spoke to customer support and was asked to turn off the mesh network and then reboot all the speakers. This put everything back into wired mode and working. But when I switched the mesh network back on, I lost all the speakers from the app again. They eventually came back but my audio has just been interrupted again.

Diagnostic: 1187430569

C

ClausN

Have you tried removing the wifi credentials? https://support.sonos.com/s/article/3488?language=en_US

I must admit that I’m not familiar with the Roam so maybe it is not possible to remove the wifi credentials from the system and keep only the Roam on wifi…

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