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mgriffiths
Contributor I
October 19, 2021

System will not switch to wired mode

  • October 19, 2021
  • 21 replies
  • 2096 views

I have four fixed speakers and a Roam. The wi-fi in the house is a mesh network (BT WholeHome). In wireless mode I suffer frequent audio cut-outs with the message “your wi-fi network is unstable”.

To fix this, I switched to wired mode by plugging ethernet from my router into one speaker. For a while this worked much better, but today I noticed that all my speakers except the one directly connected to the router are back in wireless mode (appear as WM: 1 in ‘about my system’). I have tried rebooting all the speakers, the router, and removing and then plugging back in the ethernet connection but the speakers will not switch to wired mode. The speaker connected via ethernet shows as WM: 0. 

(I realise that the Roam will have to stay in wireless mode)

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21 replies

ratty
ratty
October 19, 2021

You didn’t by any chance ‘disable WiFi’ on the wired speaker did you? That disables SonosNet.

    mgriffithsAuthor
    Contributor I
    October 19, 2021

    Nope - WiFi is enabled on all the speakers.

    ratty
    ratty
    October 19, 2021

    Are you able to move the Roam onto the BT 5GHz signal? That’s assuming you can split the bands of course.  

    James L.
    James L.
    Retired Community Staff
    October 19, 2021

    Hi @mgriffiths,

     

    Feel free to submit a system diagnostic and reply with the confirmation number here so I can take a look at how your system is connecting.

    Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
      mgriffithsAuthor
      Contributor I
      October 19, 2021

      Diagnostic submitted: 483862979

      mgriffithsAuthor
      Contributor I
      October 19, 2021

      Are you able to move the Roam onto the BT 5GHz signal? That’s assuming you can split the bands of course.  

      Not sure how to do that. 

       

      Everything was previously working fine with the fixed speakers on Sonosnet and the Roam on wireless mode.

      ratty
      ratty
      October 19, 2021

      It happens that players can get stuck on WiFi (WM:1), despite there being a wired device, especially if the SSID is a 2.4GHz one. They’re meant to fall back to WiFi if the SonosNet signal is weak. See what @James L. says anyhow.

        mgriffithsAuthor
        Contributor I
        October 19, 2021

        It happens that players can get stuck on WiFi (WM:1), despite there being a wired device, especially if the SSID is a 2.4GHz one. See what @James L. says.

        Have checked and the WholeHome discs are all on 5 GHz (channel 36)

        James L.
        James L.
        Retired Community Staff
        October 19, 2021

          

        Diagnostic submitted: 483862979

        Thanks!

         

        So, it seems like there’s a mismatch in wireless channels between the wired and wireless players, which may be preventing the wireless units from jumping onto SonosNet. You can try to resolve this by changing the Sonosnet channel in the app to 11 (Settings → System → Networks → SonosNet Channel: 11), then rebooting the wired player to get it going again. If there’s still no change, reboot the wireless players and leave them for 5 minutes or so.

         

        I must say, the players that are connecting to WiFi have excellent signals, possibly better than they’d receive via SonosNet. Your One SL is actually connecting to 5GHz, something that wouldn’t be possible if it was receiving a weak signal.

         

        I should also note, I didn’t see a Roam in this diagnostic (perhaps it was powered off at the time of submission) but Roam cannot connect to SonosNet anyway, so it’s not super important in this case.

        Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
          mgriffithsAuthor
          Contributor I
          October 19, 2021

          Thanks James.

           

          The Sonosnet channel already was on 11 in settings. I can try rebooting the wired speaker again and see what happens…

           

          That’s good to know about the connections, but unfortunately i am experiencing frequent frustrating interruptions to audio (stops playing, skips tracks) with the “Your WiFi network is unstable” message appearing. I’m also often finding speakers dropping off the app all together.

           

          The Roam was indeed powered off.

           

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