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RobertJS
Contributor I
January 8, 2022
Answered

surrounds out of sync

  • January 8, 2022
  • 24 replies
  • 515 views

When playing music after a while my surrounds are out of sync with the front speakers (playbase). 
I have searched the topic & this was an issue a while ago that was supposedly resolved. 
Is this an issue that has popped up again?

The surround speakers (play 1) are wirelessly connected. Would connecting wired Ethernet fix things?

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Best answer by Sotiris C.

Hello @RobertJS , thank you for submitting diagnostics. I had a look and it appears your Playbase is experiencing a hardware failure.
Please contact Sonos Support and provide the diagnostics number 536583753.

24 replies

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RobertJSAuthor
Contributor I
January 9, 2022

Because the Sub is connecting via Bedroom and the two Surrounds are via Fireplace, I’m thinking there’s possibly an issue with the WiFi Adapter on the Playbase - it would be helpful to know what happens when the wired connection is removed from the PlayBase.

Yes, playbase WiFi seems to be the issue (see me reply above).

Was this an already known issue by the way? What caused you to wire the two Surrounds and Sub to begin with, had you experienced connection issues before wiring them?

Surrounds have always been wireless; I wired up all devices that could easily be wired trying to offload as much as possible from wireless to wired. Has always worked fine.

I’m pretty sure this has been working fine for a long time (5+ years). Noticed the out of sync issue recently. It likely started failing sometime in the past year. I don't play music that often on that setup & the surrounds being out of sync is not always easy to notice if it is TV surround sound.

    RobertJSAuthor
    Contributor I
    January 9, 2022

    You could try unbonding it’s Surrounds and Sub and then trying a factory reset of the Playbase - it ‘might’ cause its adapter to spring back to life.🤞

    I’ll try that next. First watching some TV on the setup now; I’ll live without the surround for a little bit.

      ratty
      ratty
      January 9, 2022

      At the risk of repeating others, the Playbase’s wireless is broken. Its outbound signal strengths are all 00, and all STP port states are Undefined. 

        Sotiris C.
        Sotiris C.Answer
        Sonos Staff
        January 10, 2022

        Hello @RobertJS , thank you for submitting diagnostics. I had a look and it appears your Playbase is experiencing a hardware failure.
        Please contact Sonos Support and provide the diagnostics number 536583753.

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