surrounds out of sync

Why are they “connected to beams in other rooms”? They should only be driven via the Playbase. Or do you only mean in the matrix?

Yes, I mean in the network matrix. Based on earlier comments the surrounds should not show up as being connected to anything else than to the playbase that they are associated with (as they only have one radio; they cannot connect to both 2.4GHz and 5GHz at the same time).

Maybe a silly question, but do you definitely have them ‘bonded’ to the PlayBase as HT ‘surrounds’, rather than being ‘grouped’ with the PlayBase?

Definitely they are connected/bonded as surrounds to the playbase.

So based on the information so far they are not connected over the 5GHz link to the playbase?

My devices:

• Living Room: Playbase+sub+surrounds (playbase wired)
• Bedroom: Beam+surrounds (beam wired)
• Fireplace: Beam (wired)
• White: Play:1
• Kitchen: One
• Move

Network matrix:

Is your Playbase turned on? It doesn’t appear to have any connection?!

How is the Ethernet cable in the Playbase connected back to your router? And are you positive you haven’t disabled WiFi on the Playbase?

My initial thoughts is that the WiFi on the Playbase is either switched ‘off’, or it’s adapter may ‘perhaps’ have developed a fault. Maybe try toggling its WiFi off/on again in the Playbase room settings and ensure it’s left set to ‘On’.

What happens if you uncable the PlayBase from the LAN?

Is your Playbase turned on? It doesn’t appear to have any connection?!

It’s turned on alright; watching TV right now & sound is coming out of the playbase.

How is the Ethernet cable in the Playbase connected back to your router? And are you positive you haven’t disabled WiFi on the Playbase?

WiFi is turned on on all the devices (as is the recommended settings; even for devices that are wired).

The fireplace beam is directly connected (through unmanaged switch) to the router.

The playbase is wired through moca (which is functioning OK); then upstairs over ethernet cable to the bedroom beam.

I will try to only connect the “root” device (the fireplace beam) wired next (leave playbase & bedroom beam wireless).

oh yes, I see the Playbase in the left hand column now. Skipped that by on my initial glance.

Is sound also coming out the Playbase Play:1 surrounds when watching TV?

I’m with Ken on this one, it looks like the WiFi adaptor in the Playbase has a fault; your Play:1s are getting their signal from the Fireplace Beam, rather than the Playbase, hence the sync issues…

No the Sub and surrounds aren’t connected to the Playbase over 5GHz.

If they were, I’d expect the matrix to look like this (the undefined column is my surrounds and Sub connected to an Arc). It looked similar when I previously used a Playbar, and I assume would be the same for your Playbase.

I’m with Ken on this one, it looks like the WiFi adaptor in the Playbase has a fault; your Play:1s are getting their signal from the Fireplace Beam, rather than the Playbase, hence the sync issues…

Generate a Diagnostics report and contact Sonos support. 

@RobertJS,
Because the Sub is connecting via Bedroom and the two Surrounds are via Fireplace, I’m thinking there’s possibly an issue with the WiFi Adapter on the Playbase - it would be helpful to know what happens when the wired connection is removed from the PlayBase.

Was this an already known issue by the way? What caused you to wire the two Surrounds and Sub to begin with, had you experienced connection issues before deciding to wire them?

Is sound also coming out the Playbase Play:1 surrounds when watching TV?

Yes, sound is coming out.

I’m with Ken on this one, it looks like the WiFi adaptor in the Playbase has a fault; your Play:1s are getting their signal from the Fireplace Beam, rather than the Playbase, hence the sync issues…

The playbase wireless interface indeed seems to be the cause. It’s not working. After unplugging the ethernet cable and rebooting playbase it’s gone from the network (the sonos app can’t find it anymore; it’s gone from the network matrix).

I’ll see if I can get the wireless working again (connect ethernet again; toggle WiFi off, then on again).

If I can't get it back alive time to contact Sonos support...

You could try unbonding it’s Surrounds and Sub and then trying a factory reset of the Playbase - it ‘might’ cause its adapter to spring back to life.