spotify song skips and drops

Hi, 

yes it’s a new router, unfortunately it was all wired in when I moved in and it’s a new build area so choice of only one provider at the moment. 
 

When it dropped just now the speaker light did flash for a second before going back to solid white and the app told me the connection to spotify had been lost. 

@Lora 

A quick flash is OK - when it flashes for about 30 seconds it’s rebooting.

It sounds like adjusting router settings or reducing nearby interference will help. Or a Boost, but I’d consider that a last resort.

Hi Corry. I’m having the same issue as Lora, even down to the point that I’m in a new build and have to have the router under the stairs. 

I’ve had the same problem with Spotify (no issues with any other services) connecting to Sonos for the last 2/3 months, since the issues you already mentioned had started. It worked seamlessly virtually every single day for the 6 months prior. 

I’ve spoken to 3 or 4 of your colleagues via chat who have been helpful, but we’ve been unable to fix the interference.

We’ve tried all the reboots, updates and channel changes, and it works fine with an ethernet cable (I don’t want this as a long term fix though).

Could there still be an issue with Spotify specifically? I’m reluctant to buy a boost because it worked fine before and the speaker is close enough to the router. Thanks.

Hi @gwelchh 

The only known playback issue on Spotify at the moment is where adding a track with Play Next will make that track skip. 

Having said that, I do see evidence of your speaker getting deauthorisation errors when refreshing it’s connection to your WiFi - this is usually caused by your router combining 2.4 & 5GHz bands, and mistakenly steering the speaker to 5GHz, which it will not connect to. This can delay reconnection and break playback continuity. The fix is to separate the bands so they have different network names (SSIDs). I usually add “-5” to the end of the name for 5Ghz. Then teach your 5GHz capable WiFi devices the new name/password, but not Sonos. SonosNet (wiring one Sonos unit to Ethernet) bypasses this issue, which is why the issue then goes away.

I hope this helps.

I’ve done that but, unfortunately, literally nothing via Spotify now works. Radio working fine by comparison. 
 

Diagnostics, if helpful: 1779301782

Hi @gwelchh 

Your Play:1 seems to be rebooting itself quite a lot - does it frequently flash white for 10-30 seconds, spontaneously? I recommend you get in touch with our technical support team if so, though you might want to make sure that the speaker’s power supply is uninterrupted - if the cable seems sound, please try from another power outlet.

I hope this helps.