spotify song skips and drops

Any update on this one?

I can also tell you that this could be partly due to a routing issue with Sonos servers.  

Sonos servers do not like people behind a VPN.

It can cause this issue issue also.  So if your router is acting as a VPN server, route Sonos devices to WAN.

Sonos team: if you can fix this, would be great.  Believe it is region or VPN blocking

Hi @OzSonos 

This issue has been resolved. Please update your Sonos system to ensure you receive the fix.

Hi Corry, I am having this exact issue. I spent hours on the phone to customer support yesterday with their solution being to use Apple Music instead of Spotify as it kept dropping the Wi-fi. 
Is there an actual fix for this yet? My Sonos is up to date. 
Thanks 

Hi @Lora 

Although the known issue with Spotify playback has been resolved, it does look like you are having similar issues (though I don’t think, in your case, that it’s an issue with Spotify servers).

However, playing to 3 speakers should not use up your WiFi bandwidth to the point where other devices start dropping off your network. Although you’ve already rebooted your router, I would like to make sure that when you did so, you left it unpowered for at least 30 seconds - if not, please try this again.

If that doesn’t help, are you able to connect any one speaker to the router with an ethernet cable? This will change the way they all connect and may fix the issue. Please wait a minute after connecting the cable, then test playback.

I’m unfamiliar with your router, but if you can find an option to enable IGMP Snooping/Filtering in the Network settings, please turn it on. Browse to http://192.168.1.254 to see your router settings.

I hope this helps.

Thanks for such a quick response. 
I tried leaving the router unpowered for 30 seconds then playing music again and after two songs it’s dropped again: 2067910978

I’ll try connecting via cable but we did this yesterday and the problem is that my router is in a cupboard under the stairs so the speakers cannot live in there permanently. 

Hi @Lora 

Your diagnostic was sent at a time when the app was not connecting to your system, so it is somewhat lacking in useful information. Please try again (after reproducing the issue).

Please also test other sources, so we can discount Spotify as the problem.

I recommend you sacrifice a speaker for a day or two, and leave it connected to the router. If, after a couple of days, you are convinced doing this has helped, then I recommend you look into getting a Boost to connect there instead of the speaker (the Boost does the same as a wired speaker, but costs much less as it has no playback ability).

Please also disband the group of speakers and recreate it, but selecting a different speaker first. The first speaker selected will be in charge of the group and will have more to do, so it’s usually best if the speaker in charge is the one closest to the router.

Finally, when the music stops, do any of the speakers flash white?

@Corry P 

I am now playing music with one speaker connected to the router and it hasn't dropped yet so I’m assuming it’s a wifi issue?

@Corry P switched it back to Wi-fi and if has dropped again after two songs. 
I’ll look into a boost but I’m reluctant to buy another product to do something these speakers should be capable of. 
I haven’t had this problem with them until I moved house this week and suddenly they don’t work on Wi-fi. 

Hi @Lora 

It does sound like it might be, though I see no WiFi disconnects - mind you, in each diagnostic the speakers aren’t reporting that they’ve been on for very long so there may be no time for me to see it happen.

I recommend that you don’t reboot any speakers, as when you do, the logs are erased. Please also keep an eye out for flashing white lights - this shouldn’t happen spontaneously and indicates a reboot.

For WiFi connections (with no Sonos devices wired to ethernet), Sonos prefers the following router WiFi settings:

• 2.4 GHz (best to separate 2.4 & 5 GHz so their network names (SSIDs) are different - I usually add “-5” to the end of the 5GHz SSID)
• 802.11 b/g mode
• 20 MHz channel width
• Smart Setup (or similar) disabled
• A stable channel number (no auto mode). 1, 6 or 11 are recommended as they don’t overlap

The router should also be at least 1m from any device that receives or transmits on the 2.4GHz band (any WiFi device, but also hubs, cordless phone bases, baby monitors and more).

If we can sort out the WiFi, you won’t need a Boost (or a wired speaker).

Hi @Lora 

I wrote my last before seeing your last.

When you moved, did you change router? If so, it’s likely configuration of the router. If not, it’s probably placement - under the stairs doesn’t sound ideal as there’s lots of extra mass around stair cases (wood, stone, concrete, brick) - or interference.