spotify song skips and drops

Correct. And it just occurred again.

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Hi @Stefan.Sorin 

That interruption was due to the Spotify issue that we’re currently investigating.

If you get any interruptions on other services, please let me know. Thanks. 

To ensure it isn't my router I've done a full reinstall of my network. Reset my router to factory firmware, new firmware reinstall, factory settings confirmed no extras active such as QOS. It just had problems straight away.

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The Spotify app might also have similar issues but we don't use it enough to reliably report.

Hi @Stefan.Sorin 

That was another Spotify error. There is nothing further I can do you help you with this. It’s a Spotify issue and we are working with them to resolve it.

By all means, let me know if you have any playback errors that are not related to Spotify in any way.

Hi Corry,

I see that this has been registered as answered but I don't really agree that instructions not to use the Sonos app is a decent solution. While the Spotify app works it requires that the device controlling it remain active constantly.

Are there any updates on this bug within the Sonos app and how long it is expected to resolve this?

Thanks,

Hi @Stefan.Sorin 

I understand your point, and I don’t consider using the Spotify app as a solution but as a temporary workaround. I marked the best answer for the benefit of others - it makes it easier for anyone who is experiencing and researching the same issue to see that we are aware and currently working on a fix. Currently, this is the best answer we can give.

I’m afraid I have no updates, but I can tell you that both Sonos and Spotify are currently working on an actual solution.

Hey Corry is there any update on this yet? Just want an updated reply so I can tell my co workers its still being looked at and I’m not just dragging my feet getting it going.

Hi @LightCam45 

I can promise you that both Sonos and Spotify are taking this very seriously, and we are both working to resolve this as quickly as we can. However, I can also promise you that I will not receive a single update as to the progress made, until the moment I am told it has been fixed. If I was to receive an update that wasn’t an actual fix, I would not be allowed to share it. Only when an issue has been resolved, and the related update released, can we share the fact with customers.

What I can’t promise you is that you are being affected by this particular issue, though if you see the same symptoms then it’s likely.

Thank you for the reply, I just wanted to make sure that there wasn’t a fix out from Sonos that I was unware of. We have a few offices that use Sonos products so trying to keep ontop of updates as best as I can.

Hi @LightCam45 

In the Sonos app (for each system), please go to Settings » System » System Updates » Update Automatically to make sure you don’t miss any updates. More details are on our Update your Sonos speakers help page.