Contributor I

Answered

Spotify connection lost

Forum|Forum|5 years ago
May 22, 2021
30 replies
1673 views

Diagnostics confirmation number 1623634040

For the past few days I can hardly use Sonos for streaming Spotify. In most cases it will say ‘connection lost’.

Yesterday morning it did not work, yestarday afternoon it worked, and right now it is not working again.

I have tried the following:

remove and re-add Spotify
uninstall and re-install both Apps, Sonos and Spotify
restart router

Could someone please point me in the right direction…?

Thank you

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Best answer by Airgetlam

I only offer that as a possibility. There are often folks posting here about Spotify, some of them turn out to be local network issues, some not. So far, I’ve not seen it to be an issue with Sonos software, but there’s always a slight possibility that it could be. But if it was endemic, I’d expect thousands of posts about it within a 24 hour period….something I’ve not yet seen.

Show previous replies

M

mborella

Producer I

Same here. Having connections lost to Spotify off and on for the last week or two. All other services work fine and Internet is fine.

I refuse to talk to Sonos tech support at this point because I do not have 3 hours to spare.

F

flowwithme

Trending Lyricist I

Seeing the same problem. Seems to have started after update to last Sonos release as prompted by the controller. Other music services: Amazon and Sirius/XM working fine. Build showing as 63288230

M

MarioWarman

Lyricist I

Diagnostic number: 326162200

Same problem as everyone else. Same error message, no matter how often I re-authorize the spotify account or restart the app.

Hoping Sonos fixes this soon.

H

HarvE

Trending Lyricist I

Same problem, same error message here.

Its interesting to see some many people being told its a problem with their local network when the only thing they probably have in common is Sonos.

S

Stefanp

Lyricist I

Same problem here

I

Ida Marie

Contributor I

Same problem here. Have tried to reboot the system, both Sonos and Spotify … It works sometimes, then nothing ..

I

Infinity Fitness

Lyricist I

Same Problem Here. I have tried all the suggestions/troubleshooting tips listed above. At this point it seems like its got to be either a Sonos Issue or a Spotify issue. I use this for work so any tips on how to fix this would be appreciated. Really dont want to have to change systems but Im at a loss and this problem keeps happening.

L

LightCam45

Contributor I

Whats worked for me is un-grouping the speakers that are having the spotify issue. Select one of the speakers that has no queue then regroup all of the speakers to that one. Seems to work temporarily… Would be nice to have an update from Sonos or Spotify that doesn’t point the finger.

B

BEhive

Lyricist I

It seems like since my last Sonos app update on my iOS device I’m having Spotify issues by trying to use Spotify in Sonos. I keep getting either connection lost or unable to play “xxx” song title. The work around I’ve figured out is to start the playlist from the Spotify app directly, then use Airplay to get your it connected to the Sonos device.

M

momentum

Lyricist III

Just got this problem. It happened about 30 minutes after I swapped out an old Connect:Amp for a new Amp.

My other five Sonos rooms are wired, but this one is wireless. I thought I might have to provide it with my Wi-Fi password, but didn’t and everything went smoothly until it stopped playing because the connection to Spotify was lost.

Interestingly, I could search for tracks on Spotify (in Sonos controller) but they won’t play. I ungrouped rooms, but the problem continued in each room.

Still searching for a searching for a solution.

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