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FRMA
Contributor I
May 22, 2021
Answered

Spotify connection lost

  • May 22, 2021
  • 30 replies
  • 1673 views

Diagnostics confirmation number 1623634040

 

For the past few days I can hardly use Sonos for streaming Spotify. In most cases it will say ‘connection lost’.

 

Yesterday morning it did not work, yestarday afternoon it worked, and right now it is not working again.

 

I have tried the following:

  • remove and re-add Spotify
  • uninstall and re-install both Apps, Sonos and Spotify
  • restart router

Could someone please point me in the right direction…? 

 

Thank you

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Best answer by Airgetlam

I only offer that as a possibility. There are often folks posting here about Spotify, some of them turn out to be local network issues, some not. So far, I’ve not seen it to be an issue with Sonos software, but there’s always a slight possibility that it could be. But if it was endemic, I’d expect thousands of posts about it within a 24 hour period….something I’ve not yet seen.

30 replies

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NinaLikesMusic
Contributor I
May 23, 2021

Since the system is working otherwise, that would suggest an issue on the Spotify side of things, but it may also make sense to submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

 

I should have added that it works fine when I use AirPlay. It’s I my when I use the Sonos app that the connection breaks. But I’ve sent a report. 

tomeav
Lyricist II
May 23, 2021

Having the same issue. Spotify working fine with Alexa devices, Tesla, etc.. Sonos working with all services except Spotify.

Airgetlam
Airgetlam
May 23, 2021

I’m 95% sure that the router that Spotify has told Sonos to point to is a different one then they use for their own app to connect to. Which would explain why their system works on your phone (and AirPlay) but not within the Sonos controller. 
 

For what it’s worth, and it’s unclear from your post, just submitting a diagnostic doesn’t garner a review. You have to either call in, or post the diagnostic number here. It may be valuable to read the Diagnostics - How do they work? thread.

Bruce
dingo8baby
Lyricist I
May 23, 2021

Same ‘connection lost to Spotify’ issue.  Happening since this morning.  Hasn’t worked all day.  Sonos works with all other services.  Spotify works fine without Sonos.  Diagnostics submitted.

Airgetlam
Airgetlam
May 24, 2021

Hopefully, you’ll call them with the number of that diagnostic. 

Bruce
Pihl14234
Lyricist I
May 24, 2021

Still nothing..

1548246674

 

dingo8baby
Lyricist I
May 24, 2021

Same ‘connection lost to Spotify’ issue.  Happening since this morning.  Hasn’t worked all day.  Sonos works with all other services.  Spotify works fine without Sonos.  Diagnostics submitted.


245092569

nickgilman
Avid Contributor I
May 24, 2021

Just got off the phone with Sonos, reporting the same issue you were having too. Solution was to simply power cycle all the Sonos units. So far so good, in terms of this fixing the issue.

    dingo8baby
    Lyricist I
    May 24, 2021

    Just got off the phone with Sonos, reporting the same issue you were having too. Solution was to simply power cycle all the Sonos units. So far so good, in terms of this fixing the issue.


    Awesome!  Going to try now.  Thanks NG!

      Jud66
      Lyricist I
      May 25, 2021

      I’m having this same issue - connection lost when playing Spotify through Sonos (through Sonos app or from Spotify Connect) but other services work fine. The problem is intermittent but has recently become unworkable.

      I’ve been trawling through various forums (Spotify, Sonos or Linksys Velop). All of them have something to say, even offer answers, but finding the ‘answer’ that makes your own system work seems near impossible for most people - or seems to be achieved through random acts of trial and error, with fingers firmly crossed. Only a few have said it’s because of a specific thing. The thing I find most odd is why these connectivity issues affect Spotify so much more than any other service.  

      Anyway, I’ve done all the usual - reinstalled Spotify, made sure no one else is using Spotify on another device, rebooted routers, rebooted Sonos, stripped the Sonos system down to just two speakers to see if there was an issue with hardware or connectivity, but… eventually the issue comes back. I am tempted to try Sonosnet, but resent having to do so because the wifi is pretty good throughout the house, and (from what I understand) I would need to plug one of the Sonos speakers in to the root Linksys node, which is not somewhere I would want a speaker.

      My setup is 4 Linksys Velop nodes. 5 Play:1s (four of which are in 2 pairs) and a Play:3. The wifi doesn’t have connectivity issues on any devices, even the Sonos speakers. Spotify plays fine on phones and tablets, just not through Sonos.

      It has been working okay today (playing on a standalone Play:1) but since around 4pm UK time has failed to work.

      So, I ran a diagnostic (confirmation number: 660019190) and logged in to the forum.

      I’m not sure of the etiquette of reaching support, but having come to the end of my ‘good ideas’ I figured I had to try here.

      Thanks for any help.

       

       

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