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FRMA
Contributor I
May 22, 2021
Answered

Spotify connection lost

  • May 22, 2021
  • 30 replies
  • 1673 views

Diagnostics confirmation number 1623634040

 

For the past few days I can hardly use Sonos for streaming Spotify. In most cases it will say ‘connection lost’.

 

Yesterday morning it did not work, yestarday afternoon it worked, and right now it is not working again.

 

I have tried the following:

  • remove and re-add Spotify
  • uninstall and re-install both Apps, Sonos and Spotify
  • restart router

Could someone please point me in the right direction…? 

 

Thank you

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Best answer by Airgetlam

I only offer that as a possibility. There are often folks posting here about Spotify, some of them turn out to be local network issues, some not. So far, I’ve not seen it to be an issue with Sonos software, but there’s always a slight possibility that it could be. But if it was endemic, I’d expect thousands of posts about it within a 24 hour period….something I’ve not yet seen.

30 replies

FRMAAuthor
Contributor I
May 22, 2021

Update: now it does work again… so weird…

 

maybe someone at Sonos can see any differences from before and after?

 

New diagnostics 2124123886

    Airgetlam
    Airgetlam
    May 22, 2021

    Just a note, it’s possible it’s not an issue in your local network, or in the Sonos software, there could have been an outage affecting the speaker’s ability to reach the Spotify servers, or even the Spotify servers could have been temporarily down. 

    Bruce
      FRMAAuthor
      Contributor I
      May 23, 2021

      Just a note, it’s possible it’s not an issue in your local network, or in the Sonos software, there could have been an outage affecting the speaker’s ability to reach the Spotify servers, or even the Spotify servers could have been temporarily down. 

      Good point… I wonder if more people were experiencing the same issues... it’s so strange, really… now this morning one Sonos Roam is offline for no apparent reason; everything else is working fine, it seems.

      Airgetlam
      AirgetlamAnswer
      May 23, 2021

      I only offer that as a possibility. There are often folks posting here about Spotify, some of them turn out to be local network issues, some not. So far, I’ve not seen it to be an issue with Sonos software, but there’s always a slight possibility that it could be. But if it was endemic, I’d expect thousands of posts about it within a 24 hour period….something I’ve not yet seen.

      Bruce
        Username98765
        Contributor I
        May 23, 2021

        Same thing happening for me.

         

        For 3 days now I am unable to play anything on my 5 Sonos speakers, an error comes up that reads ‘Unable to play X connection to Spotify was lost’

         

        Before this issue came about, the system would play 5 seconds of a song before changing track, unprompted. Looping playlists over and over with only 5 seconds of each song.

         

        I ran a system diagnostic and my number is: 1973324632
         

        I’m running the latest version of Sonos system. Other music services are working ok.

         

        Please list out ways I can solve this. Please see below steps I have already taken

         

        1. Restarted modem and router 3 times. (Including unplugging power for 3 minute reset)

        2. Disconnected the Spotify account 3 times and reauthroized the account 3 times.

        3. The system has no updates to install. I cannot update Sonos.

          Tony39a
          Lyricist I
          May 23, 2021

          Having the same issue here and have tried all the solutions I can find online

          what is going on

          this makes my Sonos system useless

            Pihl14234
            Lyricist I
            May 23, 2021

            Having the exact same issue, did the exact same thing as above user…. i am becoming beyond frustrated with my sonos.. 

            My spotify plays fine with my google speakers at the office. At home spotify plays fine my apple tv but not my sonos. Tried reinstalling the sonos app 3 times , removed the spotify app 3 times .. and still nothing. Keep getting the same error “unable to play, song name, connection to spotify was lost” 

              Airgetlam
              Airgetlam
              May 23, 2021

              If we are assuming it’s a Sonos issue, and not a Spotify issue, have any of you submitted a system diagnostic within 10 minutes of experiencing this problem, and called Sonos Support to discuss it?

              There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

              When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

               

              Bruce
              NinaLikesMusic
              Contributor I
              May 23, 2021

              I’ve been having connection issues with Spotify for the past few days also. All the other services work just fine can’t imagine it’s just my Wi-Fi causing this problem. Spotify is literally the only one that won’t work. I’ve tried removing and re-adding I’ve also rebooted my routers nothing seems to help.

                Airgetlam
                Airgetlam
                May 23, 2021

                Since the system is working otherwise, that would suggest an issue on the Spotify side of things, but it may also make sense to submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

                There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

                When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

                 

                Bruce
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