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Avid Contributor III
Jul 27, 2022 5:30 PM UTC

Speakers in a Group drop out when audio switches

Well, this one is annoying. I have a Yoga Studio and have 6 Play 3’s mounted on the walls, when you switch tracks or playlists or even when they songs run themselves and switch to the next track at least half of the speakers drop out, but within 30 seconds they all reconnect.

 

Internet speed is 300MB+ and I did try turning off the modem and router (just those 2) and for a short time afterwards the audio was switching perfectly no dropouts at all. Then today we are back to speakers dropping out again. 

 

In conclusion, the audio will drop from certain speakers and return within 30 seconds without intervention, the system consists of 6 Play 3’s, 2 SYMFONISK’s, a Connect, and a Boost.

 

If anyone has a solution or idea please share, one of my teachers ditched this epic Sonos system to use a JBL BT speaker for a class “because it works”, so please any help here is huge

 

Best!

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53 replies

Stanley_4
Grand Maestro
Mar 21, 2024 10:05 PM UTC

Worst case if Starlink offers no other choices would be a travel router, connect it to your Starlink and then connect your Controllers, Sonos devices and music library (if you have one) to it.

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GLO YogaAuthor
Avid Contributor III
Mar 22, 2024 1:56 AM UTC

A travel router? Wouldn't that be exactly the same as using the Nighthawk wifi extender? The Nighthawk creates its own network too, and I have all the Sonos devices connected to just that extender and its own network.

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Stanley_4
Grand Maestro
Mar 22, 2024 5:25 AM UTC

Sonos doesn’t like extenders, they seem to cause issues rather than solve them.

A decent travel router will let you do simple things like assign static/reserved IP addresses.

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GLO YogaAuthor
Avid Contributor III
Mar 25, 2024 2:03 PM UTC

So the Starlink router is on ceiling so plugging a travel router up there may lose its signal before reaching the speakers. What if I plug in the travel router via Ethernet to one of the Netgear extenders in my lobby, could that work?

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Stanley_4
Grand Maestro
Mar 25, 2024 11:04 PM UTC

As soon as you add an extender you are in “unsupported by Sonos” networking territory.

I’d try the travel router plugged into the Starlink and see how it works, you could always add a longer Ethernet cable and move it to where it would work.

Another option is a HotSpot (WiFi in and out) capable travel router that you can place anywhere it can connect to the base’s WiFi and your client devices.

(haven’t used this one just a suggestion)

https://www.amazon.com/TP-Link-Wireless-Travel-Router-TL-WR902AC/dp/B01N5RCZQH/ref=sr_1_6

Page 90: https://m.media-amazon.com/images/I/D1hwLqTgBPS.pdf

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GLO YogaAuthor
Avid Contributor III
Mar 26, 2024 6:29 PM UTC

So correct me if I am wrong, can I connect this travel router to Starlink's WiFi band then have the Sonos connect to it? So I wouldn't plug in anything via Ethernet, just connect wirelessly?

 

Is that considered a bridge?

 

Thanks!

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Stanley_4
Grand Maestro
Mar 26, 2024 11:04 PM UTC

I believe that is how it would work.

I think the travel router also offers a Bridge mode, it has several options, but you want the Router mode.

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GLO YogaAuthor
Avid Contributor III
Apr 4, 2024 2:03 AM UTC

So I purchased a GL.iNET Slate AX Wi-Fi 6 travel router.

“It works in WISP - Wireless Internet Service Provider - mode by default, which means that the router will create its own subnet and act as a firewall to protect you from the public network”

 

Sounds like this is the same as reserving a static IP by default, there is also a static IP setting too, do I use that as well?

 

Thanks!

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Stanley_4
Grand Maestro
Apr 4, 2024 2:33 AM UTC

Don’t confuse the various types of IP addresses, the ones you want to set to static/reserved are the ones issued to devices on your LAN by the router’s DHCP server. IP to MAC mapping)

IP addresses for the LAN and WAN are different and set differently.

 

And you you probably do want the static/reserved IP addresses setup.

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GLO YogaAuthor
Avid Contributor III
Apr 8, 2024 5:02 PM UTC

**Resolved**

 

Thanks everyone for your support. The resolution for me was the inclusion of the Travel router. It wirelessly connects to Starlink the all devices connect to it. Plus I got all new Era 300s for the studio and Era 100s for the lobby 😉

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