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Avid Contributor III
July 27, 2022

Speakers in a Group drop out when audio switches

  • July 27, 2022
  • 53 replies
  • 1125 views

Well, this one is annoying. I have a Yoga Studio and have 6 Play 3’s mounted on the walls, when you switch tracks or playlists or even when they songs run themselves and switch to the next track at least half of the speakers drop out, but within 30 seconds they all reconnect.

 

Internet speed is 300MB+ and I did try turning off the modem and router (just those 2) and for a short time afterwards the audio was switching perfectly no dropouts at all. Then today we are back to speakers dropping out again. 

 

In conclusion, the audio will drop from certain speakers and return within 30 seconds without intervention, the system consists of 6 Play 3’s, 2 SYMFONISK’s, a Connect, and a Boost.

 

If anyone has a solution or idea please share, one of my teachers ditched this epic Sonos system to use a JBL BT speaker for a class “because it works”, so please any help here is huge

 

Best!

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53 replies

melvimbe
March 8, 2024

So I am using the new Gen 3 Starlink Router, then I plugged the Netgear Nighthawk Mesh extender with main unit plugged into Starlink Router and the 2 extender cubes in the lobby and Studio. Sonos is connected to the Netgear Nighthawk (better range then Starlink router by itself)

 

Do I do all this in the Nighthawk app?

 

Thanks!

 

In the Nighthawk app.  Also make sure that your Starlink router is in bypass mode, and not transmitting it’s own wifi network that device might be trying to connect to.

Danny
GLO YogaAuthor
Avid Contributor III
March 8, 2024

It does have its own network, so I should put the Gen 3 Starlink Router in Bypass mode, Roger that

GLO YogaAuthor
Avid Contributor III
March 8, 2024

Tried but there is no setting in the app to setup reserve IP addresses, when I asked Gemini I got this:

 

 

GLO YogaAuthor
Avid Contributor III
March 8, 2024

When I try to log into Starlink directly via 192.168.1.1 I get this:

 

GLO YogaAuthor
Avid Contributor III
March 9, 2024

This the same deal for all other routers?

Stanley_4
Grand Maestro
March 9, 2024

Yes for ones set to use DHCP (IPv4 and IPv6) to obtain addresses from the ISP’s servers.

There are other methods that are used, mostly on legacy or specialty connections.

 

Do note that the above is your public IP, which has nothing to do with your internal LAN’s IPs. Sonos uses internal IPs to communicate and the router is used to connect them to the external/public IP.

GLO YogaAuthor
Avid Contributor III
March 20, 2024

I am not able to make reserved IP addresses, Starlink is not clear how this is possible, cause I can’t login to the router directly like a normal router. The app allows for some pretty detailed functions but no reserved IPs

 

With that being said I was able to plug a Symfonisk bookshelf via ethernet that was in the lobby, I installed the speakers again anew and things seemed perfect in fact one Play 3 could not connect and flashed a rare LED error so I though that I really solved the problem with a bad piece of hardware, it resolved the issues where speaker drop out in that first 30 seconds, so I thought it was good to go, I was very excited….however that was short lived...the audio started to skip again.

 

Like dude the speakers are next to Mesh 6 routers and still issues, honestly doesn’t make sense. Sonos customer support says there is some sort of interference, but there is no business to my right and the Starbucks to my left has terrible wifi that barely makes it here and they are closed in the evenings with Wi-Fi off so I know there is literally no interference unless we are now counting cell phones, even then if its just my phone the issue happens.

 

Unless I missed solution, after 2 years of audio issues, I now need to make a change….time for 6 Era 300s and 2 Era 100s and Sub Gen 3. This will resolve the issue on many fronts, eliminate Sonos Net which seems to hinder more than help, add Wi-Fi 6 support for much better Wi-Fi signal, but most importantly we will have Bluetooth backup now, which is a critical added feature. I need a consistent solution as we open more studios.

Senior Virtuoso
March 20, 2024

You say “I installed the speakers again anew and things seemed perfect”. Do you mean you did a factory reset and then re-installed them? If so this lends weight to the issue being duplicate ip addresses. The router will have had to issue new ip addresses during setup. 
If so, I fear that new Eras will be prone to the same problem. 

GLO YogaAuthor
Avid Contributor III
March 21, 2024

Some have said it takes minutes to setup reserved IP addresses, sadly I still cannot do this can anyone walk me through? Sonos support says to reach out to SpaceX and SpaceX does not have a phone number to call and emails refer to their manual that talks about reserved IP addresses and that Starlink router only reserves them for 30 mins. 

 

Can anyone help me set that up?

 

Meanwhile this is one of my lobby speakers hardwired to Ethernet...now imagine what you are about to hear is happening with 6 Play 3's in a full workout class environment, take a look and listen for yourself 😬:

 

https://photos.app.goo.gl/BE5kT1VDCHqxwShx6

 

Has to be the worst sound glitch ever...

Senior Virtuoso
March 21, 2024

This issue has been going on for more than a year: are you out of contract with your service provider? If so see what router you can get from alternative providers. 
Or, another consideration: can you hang a travel router off your Starlink router and use that to control your Sonos devices? Perhaps others on this forum can comment on that as a solution?