Skip to main content
pringlesue
June 5, 2019
Answered

Speakers cutting in and out

  • June 5, 2019
  • 11 replies
  • 2206 views
I apologize if this is a system-wide issue and someone's already asked about it.

In the last two days, my speakers have been cutting in and out while streaming music. I've been using the same setup for years, no issue, so I imagine it's a side effect of a recent update? It happens when attempting to group rooms, and even within the same room (left or right speaker will intermittently cut out). Anyone else having this issue?

Thanks for your help.
    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
    Best answer by Airgetlam
    Most often, this sort of behaviour after an update is due to a duplicate IP address issue, caused by your router.

    I would recommend as a first step unplugging all of your Sonos devices from power. While they're "down", reboot your router. When the router has come back up, go back and plug back in all of your Sonos speakers.

    More than likely, this will resolve your issues. If it does, I'd recommend doing some research in your router's manual on how to set up reserved IP addresses.

    Of course, the other possibility is simple wifi interference. But this is less likely to occur immediately after a software update, but is a more general issue.

    11 replies

    Airgetlam
    AirgetlamAnswer
    June 5, 2019
    Most often, this sort of behaviour after an update is due to a duplicate IP address issue, caused by your router.

    I would recommend as a first step unplugging all of your Sonos devices from power. While they're "down", reboot your router. When the router has come back up, go back and plug back in all of your Sonos speakers.

    More than likely, this will resolve your issues. If it does, I'd recommend doing some research in your router's manual on how to set up reserved IP addresses.

    Of course, the other possibility is simple wifi interference. But this is less likely to occur immediately after a software update, but is a more general issue.
    Bruce
      pringlesueAuthor
      June 6, 2019
      Much appreciated, Bruce! This appears to have solved the problem.
      Airgetlam
      Airgetlam
      June 6, 2019
      Delighted to hear it! Now, you should look at your router's manual so that you can reserve IP addresses for your Sonos, so you don't have to do this again 🙂
      Bruce
      markallenhayes
      Lyricist I
      July 23, 2019
      My Sonos One Speakers cut out while watching television.

      932915032
      mschwartz28
      Lyricist I
      February 12, 2020

      My speakers cut in and out mostly when grouped. I have 2 speakers in my living room and two speakers in my bedroom. Each room is stereo paired. When both roomed are grouped, i have issues. If ungrouped, it seems to be ok. I just ran diagnostic. #1950619958.

       

      Any suggestions? My wifi is pretty strong.

      Airgetlam
      Airgetlam
      February 12, 2020

      I’d recommend reading my responses already in this thread. 
       

      Bruce
      Anonymous
      February 12, 2020

      Hello @mschwartz28, welcome to the community. Thank you for submitting that diagnostic. All of your speakers are currently getting high levels of interference. I recommend reading our article on reducing wireless interference here.

       

      Once that is complete, please submit another diagnostic and reply back with that confirmation number. I look forward to your reply.

      mschwartz28
      Lyricist I
      February 12, 2020

      Hi Richard,

      I called google based on what i read in the link. I am unable to change the channel with the google router. It automatically chooses whats best. Any other ideas?

       

      Thanks

      Anonymous
      February 13, 2020

      There are other steps you can try to reduce wireless interference. This is normally caused other electronic devices, appliances, or even certain building materials. I recommend taking a look around their local area to locate and remove this source of interference. The article I listed above will explain what devices and materials can cause interference. 

       

      Once you locate that source of interference and relocate either it, or Sonos. Please submit a diagnostic report and reply back with the confirmation number. 

      myuncker
      Lyricist III
      October 3, 2020

      This is a complete mess. I have 15 Sonos devises and it is like a circulatory nightmare of speakers curing in and out. I’m on a 100% solid wireless connection with Ubiquity and this is terrible.

      i can’t :( for this much $$$$ completely BS 

      Show more replies
      Terms & ConditionsAccessibility statement