Skip to main content
pringlesue
June 5, 2019
Answered

Speakers cutting in and out

  • June 5, 2019
  • 11 replies
  • 2206 views
I apologize if this is a system-wide issue and someone's already asked about it.

In the last two days, my speakers have been cutting in and out while streaming music. I've been using the same setup for years, no issue, so I imagine it's a side effect of a recent update? It happens when attempting to group rooms, and even within the same room (left or right speaker will intermittently cut out). Anyone else having this issue?

Thanks for your help.
    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
    Best answer by Airgetlam
    Most often, this sort of behaviour after an update is due to a duplicate IP address issue, caused by your router.

    I would recommend as a first step unplugging all of your Sonos devices from power. While they're "down", reboot your router. When the router has come back up, go back and plug back in all of your Sonos speakers.

    More than likely, this will resolve your issues. If it does, I'd recommend doing some research in your router's manual on how to set up reserved IP addresses.

    Of course, the other possibility is simple wifi interference. But this is less likely to occur immediately after a software update, but is a more general issue.

    11 replies

    Show previous replies
    Rowena B.
    Rowena B.
    Retired Sonos Staff
    October 5, 2020

    Hi @myuncker, thank you for reaching to the Sonos community and I appreciate for bringing your concern to us and letting us know about it. Let me help you with this.

    To better assist you with this concern, I'd like to ask some questions from you.

    • Any changes that happened on the network? New router or new WiFi name and password?
    • Do you also experience the same issue with your other music services?
    • On which speaker are you experiencing the issue? During group or individual playback?
    • Have you tried refreshing your network and all Sonos devices from the power?
    • To isolate the issue, have you tried connecting one of your Sonos devices with an Ethernet cable to your router?

    After checking the steps above and you're still having the same issue, please submit a diagnostic to see if it will work. Let us know the confirmation number.

    Let us know how it goes. We'll wait for your reply.

    Help others find useful content by clicking the like button and selecting the best answer to your question.
    Terms & ConditionsAccessibility statement