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Contributor I
Aug 19, 2023 3:11 PM UTC
Answered

Sonos Zone Not Working

I have seven zonos on my Sonos system.  One of my zones isn’t working. I have raised and lowered the volume and there is not sound. This zone has four speakers, so it’s not a bad speaker.  All the other zones work perfectly. All my Connect Amps are powered on and have a solid white light.  Any suggestions on how to troubleshoot / fix?

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Ken_Griffiths
Aug 19, 2023 3:19 PM UTC

Maybe swap the problem Amp for one of your other Amps and begin to narrow down where the problems may lie. It seems like a good place to start, particularly if you’ve perhaps already power-cycled the Amp and your router too.

2 replies

Ken_Griffiths
Aug 19, 2023 3:19 PM UTC

Maybe swap the problem Amp for one of your other Amps and begin to narrow down where the problems may lie. It seems like a good place to start, particularly if you’ve perhaps already power-cycled the Amp and your router too.

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106rallye
Aug 19, 2023 3:31 PM UTC

In Sonos speak you have seven “rooms” of which one isn’t working. If you are looking further for solutions, using the right lingo could help.

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