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David Weller
Avid Contributor II
Jan 3, 2022 6:30 PM UTC
Answered

Sonos units randomly dropping out network disconnects

Hi we have an arc sub and rears in living room and a pair of Sonos Ones in bedroom. Asus Router and Ai mesh system. Randomly individual items disconnect or drop out for no apparent reason. Internet is fines, Wifi appears stable ?

 

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David WellerAnswer
Avid Contributor II
Jan 4, 2022 10:30 AM UTC

Thanks for the link, I found 1 or 2 units switching from 2.4 to 5ghz wifi so removed the 5ghz network from Sonos App. I also hard wired arc to router and now system seems stable using sonosnet. will monitor and see what happens.

 

Thanks for help

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2 replies

el rubio
el rubio
Jan 3, 2022 7:46 PM UTC

hi @David Weller mesh and Asus are keywords you will find often linked to issues on this forum - you may start by wire connect some of the speakers to enable a SonosNet - check also this troubleshooting post

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    David WellerAuthorAnswer
    Avid Contributor II
    Jan 4, 2022 10:30 AM UTC

    Thanks for the link, I found 1 or 2 units switching from 2.4 to 5ghz wifi so removed the 5ghz network from Sonos App. I also hard wired arc to router and now system seems stable using sonosnet. will monitor and see what happens.

     

    Thanks for help

    Translate
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