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David Weller
Avid Contributor II
January 3, 2022
Answered

Sonos units randomly dropping out network disconnects

  • January 3, 2022
  • 2 replies
  • 217 views

Hi we have an arc sub and rears in living room and a pair of Sonos Ones in bedroom. Asus Router and Ai mesh system. Randomly individual items disconnect or drop out for no apparent reason. Internet is fines, Wifi appears stable ?

 

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Best answer by David Weller

Thanks for the link, I found 1 or 2 units switching from 2.4 to 5ghz wifi so removed the 5ghz network from Sonos App. I also hard wired arc to router and now system seems stable using sonosnet. will monitor and see what happens.

 

Thanks for help

2 replies

el rubio
el rubio
January 3, 2022

hi @David Weller mesh and Asus are keywords you will find often linked to issues on this forum - you may start by wire connect some of the speakers to enable a SonosNet - check also this troubleshooting post

salu2.eu
    David WellerAuthorAnswer
    Avid Contributor II
    January 4, 2022

    Thanks for the link, I found 1 or 2 units switching from 2.4 to 5ghz wifi so removed the 5ghz network from Sonos App. I also hard wired arc to router and now system seems stable using sonosnet. will monitor and see what happens.

     

    Thanks for help

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