Sonos still on network but won't show in app.

Yep, I’m a developer so I totally understand all the calls it needs to make in the background. What I’m not, is a network expert so I don’t understand why they have so many networking specific issues. My nest minis make a similar series of calls when I use Spotify connect from my computer or use voice commands. Sonos nailed the hardware side of things, I just wish they’d get the software figured out.

Hi @adamb7.

Thanks for your immediate response and clarification.

I do understand the situation and you may actually have a point since if you do use other networking devices and do work, you’ll have the same doubt why do Sonos do not. Everything may boil down to either just like what you have mentioned (programming side) or the networking side where the router may see a device as a non-network connecting device and just decide to filter that device out. Especially for UPnP devices or Universal Plug and Play devices such as Sonos. I would recommend if the issue is as irritating and as frustrating as it gets every single day, you may try contacting our technical support team for a more in-depth troubleshooting step as they can set up a screen sharing session with your approval to better understand how to help.

Please let us know and feel free to create a topic if you have further questions or concerns. We are always here to help.

Thanks,

I’m cautiously optimistic that this three year old thread resolved my issue. Disabling Airtime Fairness in my router appears to have solved everything. 
https://en.community.sonos.com/troubleshooting-228999/asus-rt-ac88u-6739225/index3.html#post16469127

Hi @adamb7.

Thanks for sharing the link and for your immediate response.

I’m glad that everything is now working and have been solved. I do hope you continue to enjoy your Sonos.

Please do not hesitate to reach out or create a topic if you still have further questions or concerns. We are always here to help out.

Thanks,

My sonos will only work with Ethernet connection. Wifi suddenly dropped and  sonos app greyed out. Have done all the usual things. Not technical and don’t understand complicated instructions. It would seem I am not te moly one experiencing theses problem. It’s annoying as the hardware and sound is excellent, 

it’s still not resolved. Have just upgraded iPhone to IOS 14. Is this the reason??

Hi @Dynamod.

Welcome to the Sonos community and thanks for reaching out to us and for doing the extra effort on starting with some basic troubleshooting steps. I understand your situation. Let me help you out with that.

 I would like to recommend by providing some situations and the corresponding steps on what to do accordingly.

• ​If you only have one Sonos device. (considering that the Sonso device is plugged into power and has a solid white light)

  1. Open the Sonos app.

  2. You will be prompted at the top of the Sonos app “can’t connect to Sonos, Fix it” prompt.

  3. Tap on that prompt and then select Update wireless settings.

  4. And then follow the prompts.

• If you have more than one Sonos device.

  1. Unplug all Sonos devices from power and while all the Sonos devices are unplugged from power, temporarily connect one Sonos device to the new router via ethernet cable. (ethernet cable first before connecting to power)

  2. Once the Sonos device (connected to the router via ethernet cable) has a solid white light, plug into power the rest of the Sonos device (not connected to the router).

  3. After all Sonos devices are connected to power and have a solid white light, open the Sonos app go to settings » system » network » wireless set up. And then follow the prompts.

  4. The prompt would also provide you the details on when to unplug the ethernet cable from the Sonos device connected to the router. (a wired connection is just temporary) or it can be permanent depending on your decision.

I hope this helps.

Please let us know if you still have further questions or concerns. We are always here to help.

Thanks,

After all that fiddling about

I discovered on my iPhone 7 the Area network button was OFF! (Settings-privacy- local network)Switched it on and it was like switching on a a light! Everything worked.

why didn’t I know this??

it’s useful to have one of your sonos speakers ‘available’ to plug in directly to your router with Ethernet cable. This means whilst you are grappling with unknown issues things still work a bit! This isn’t feasible f or some speakers I know but just passing this tip on if anyone is interested.

There’s probably a very technical instruction for this but this post is for normal people!

Aged, but able(pretty much) techie.

Hi @Dynamod.

Thanks for the update and your detailed response.

I’m glad that everything worked again and thanks for sharing what was done to fix the issue so other members of the community who might have the same issue as yours would find your solution helpful. I do hope you continue to love and enjoy your Sonos.
 

Please do not hesitate to reach out or create a topic if you still have any other questions or concerns. We are always here to help out.

Thanks,