Sonos still on network but won't show in app.

Hi @adamb7.

Welcome to the Sonos community and thanks for reaching out to us.

I would recommend try turning off the Wifi on your Mobile Phone’s settings, turn off mobile phone or controller, turn it back on, and then reconnect to your Wifi network. Once the controller or mobile phone has reconnected to the Wifi network, Try and relaunch the Sonos app by force closing the App from the running background application.

I hope this helps.

Please let me know how it goes. We are always here to help.

Thanks,

No dice. Also, it’s not just my phone, it won’t work with Spotify Connect on my Mac or AirPlay. 

Try disconnecting the speaker from power. Then restart your router. Once it’s FULLY restarted, and the wifi is running, restart your speaker. 

It won’t reconnect to the wifi now...

I’ve restarted it several times but the only way it’ll connect now is through a wired connection. I do have an Asus mesh network set up (I just read somewhere it might not play nicely w/ mesh networks?) but it won’t connect to either unless wired. I have 17 other devices connected all functioning fine so it’s very unlikely an issue w/ my local network. 

Hi @adamb7.

Thanks for the immediate response.

I would recommend reaching out to the manufacturer of the access point and check of which options you may choose to best fit your system.

• Have each access point have their own unique Wifi name as so you and your mobile controller do not get confused about what and where to connect to access your Sonos system.
• Disable Wifi Capabilities of the Main router that provides connection directly to your ISP or internet provider.
• Disable the DHCP or IP-address generation of the Access point and only allow the main router to generate the IP-addresses to avoid IP-address mismatch or IP-address duplicates.
• Wire a Sonos device to one of the routers/access points to get them to stay on a single network (having each access point have their own unique WiFi names).

I hope this helps.

Please let me know if you have further questions or concerns. We are always here to help.

Thanks,

Thanks @Paul A It’s an Asus Mesh network so no access points, just one other node. Doesn’t matter if I’m in range of just the master router or the node. It’s a bit of a disappointment that Sonos can’t handle a simple mesh network right out of the box. I have numerous IOT devices that switch back and forth and keep connection, as does every other phone, computer and smart speaker in my house. Why is this an issue exclusive to Sonos? I’d consider this a major bug...

Hi @adamb7.

Thanks for the immediate response and feedback.

This type of issue is not a bug, it is a normal router/access point operating mode out of the box. Let me share with you this topic that discusses in further detail about Tips & Tricks - Resolving random issues impacting Sonos devices which one of our members in the community shared to help other members have a better understanding of how Sonos and networking devices work simultaneously. 

I hope this helps into a better understanding of Sonos and networks.

Please let us know and feel free to comment on the topic if you have further questions or concerns. We are always here to help.

Thanks,

I get that it’s not a bug per se, but it seems like a shortcoming specifically of the Sonos product. When I have almost two dozen devices on my network and none have an issue w/ the mesh network besides Sonos, well maybe the problem is Sonos’ networking, no? Our office has numerous Sonos which all have networking issues more often than any other device.

I love the sound but I just wish the app was more responsive and the connection was more solid. Thanks for all your help by the way, don’t mean to sound indignant or ungrateful. 

Hi @adamb7.

Thanks for the immediate response and feedback.

I understand your situation especially if all other devices are working but except for Sonos. I would like to share a little information just to set Sonos’ way of communicating with other internet connecting devices. Sonos needs constant communication when being operated, to multiple devices and servers.

• The Sonos Speakers needs to communicate locally (controller (Sonos app or Music services app) and other Sonos devices)
• The music service’s server who provides the music details when asking Sonos to play music.
• The Sonos server for the Sonos account to be up-to-date with the Sonos device’s activities and other Sonos devices linked to the Sonos account.

All these constant communications happen when using the Sonos system. which is also being discussed on the link I provided above.

I hope this helps to better understand how Sonos operates (network wise).

Please let us know and feel free to create a topic if you have further questions or concerns. We are always here to help.

Thanks,