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Cbo
Contributor I
Dec 6, 2023 8:50 PM UTC
Answered

Sonos speakers falling offline using spotify

Hello, I have multiple Sonos SL speakers and a Sonos Five speaker (All hardwired). I am experiencing them falling offline randomly when listening to Spotify Premium. I notice the speaker will no longer show in the “Connect to device” list. I then reboot and the speaker shows up again. Any ideas? Please note I have replaced the router and switch with no change. 

Thank you in advance for any pointers. 

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Stanley_4
Stanley_4Answer
Grand Maestro
Dec 7, 2023 12:49 AM UTC

Try assigning your Sonos static/reserved IP addresses in your router’s DHCP settings page.

Power down Sonos, reboot router and power the Sonos back up.

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2 replies

Stanley_4
Stanley_4Answer
Grand Maestro
Dec 7, 2023 12:49 AM UTC

Try assigning your Sonos static/reserved IP addresses in your router’s DHCP settings page.

Power down Sonos, reboot router and power the Sonos back up.

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    CboAuthor
    Contributor I
    Dec 7, 2023 1:02 AM UTC

    Good idea! I will try that if I continue to have issues. After posting my question I thought about testing the ethernet cable run pinout and found that 1-7 were testing fine but I wasn't getting a light on 8. I replaced one of the ethernet ends and now I am getting 1-8. Will continue to test. 

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