sonos s1 will not connect

Question

My Sonos S1 gen 1 will not connect to my phone so I am unable to connect to wifi.I have done multiple factory resets. I have 3 units but none will connect.

Ken_Griffiths · Accepted Answer

Your mobile device needs to be connected to an 802.11 b/g/n compatible WiFi network (use WPA2 Personal security mode) and ensure the mobile controller device meets the system requurements shown in this Support link:

https://support.sonos.com/s/article/4875

You may also want to try setting up the speakers with one of them wired direct to the router.

Ken_Griffiths · Answer

@Brd4fun,Also perhaps be aware thatIf a Sonos product has previously been setup on aSonos S2 Household/System, then you may also need to downgrade the device to begin with, by following the instructions in this Support document (link below),but note also,to go onto create a brand new S1 Sonos Household, you must first usean S1 only compatible device to create the Household, you cannot usea device that is both S1/S2 compatible to create a newS1 system.Downgrading a compatible S2 productto S1:https://support.sonos.com/s/article/5097Perhaps not relevant here, but also just FYI - A Sonos One-SL speaker cannot be downgraded to an S1 HHonce it has been added to an S2 System.

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