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Brd4fun
Contributor I
August 20, 2022
Answered

sonos s1 will not connect

  • August 20, 2022
  • 3 replies
  • 260 views

My Sonos S1 gen 1 will not connect to my phone so I am unable to connect to wifi.

I have done multiple factory resets. I have 3 units but none will connect.

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Best answer by Ken_Griffiths

Your mobile device needs to be connected to an 802.11 b/g/n compatible WiFi network (use WPA2 Personal security mode) and ensure the mobile controller device meets the system requurements shown in this Support link:

https://support.sonos.com/s/article/4875

You may also want to try setting up the speakers with one of them wired direct to the router.

3 replies

Ken_Griffiths
Ken_GriffithsAnswer
August 20, 2022

Your mobile device needs to be connected to an 802.11 b/g/n compatible WiFi network (use WPA2 Personal security mode) and ensure the mobile controller device meets the system requurements shown in this Support link:

https://support.sonos.com/s/article/4875

You may also want to try setting up the speakers with one of them wired direct to the router.

Ken_Griffiths
Ken_Griffiths
August 20, 2022

@Brd4fun,

Also perhaps be aware that If a Sonos product has previously been setup on a Sonos S2 Household/System, then you may also need to downgrade the device to begin with, by following the instructions in this Support document (link below), but note also, to go onto create a brand new S1 Sonos Household, you must first use an S1 only compatible device to create the Household, you cannot use a device that is both S1/S2 compatible to create a new S1 system.

Downgrading a compatible S2 product to S1:

https://support.sonos.com/s/article/5097

Perhaps not relevant here, but also just FYI - A Sonos One-SL speaker cannot be downgraded to an S1 HH once it has been added to an S2 System.

Keithmac
Virtuoso
August 20, 2022

Downgrading is a bit of a faf imho, you need to install S2 to do it.

Put a Sonos One back to S1 last week and was a bit long winded..

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