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pnandakumar
Contributor I
May 18, 2021 6:56 PM UTC
Answered

Sonos Roam Airplay cuts out

My roam on occasion just stops working for Airplay.  Works fine when I try with my Move.  I’ve rebooted my router and comes back then cuts out again.  Noticed this a few times already, other times works just fine.  Thoughts?

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James L.
James L.Answer
Retired Community Staff
May 19, 2021 7:42 AM UTC

Hi @pnandakumar,

 

Audio dropouts can be caused by a wide variety of issues. It would be rather difficult to accurately troubleshoot your issues with just that information alone. I suggest submitting a diagnostic report when the issues occur next and getting in touch with our customer care team. They have the tools at hand to be able to look deeper into the diagnostic and determine what’s causing the audio interruptions.

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2 replies

James L.
James L.Answer
Retired Community Staff
May 19, 2021 7:42 AM UTC

Hi @pnandakumar,

 

Audio dropouts can be caused by a wide variety of issues. It would be rather difficult to accurately troubleshoot your issues with just that information alone. I suggest submitting a diagnostic report when the issues occur next and getting in touch with our customer care team. They have the tools at hand to be able to look deeper into the diagnostic and determine what’s causing the audio interruptions.

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Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
    pnandakumarAuthor
    Contributor I
    May 19, 2021 8:55 PM UTC

    Hi @pnandakumar,

     

    Audio dropouts can be caused by a wide variety of issues. It would be rather difficult to accurately troubleshoot your issues with just that information alone. I suggest submitting a diagnostic report when the issues occur next and getting in touch with our customer care team. They have the tools at hand to be able to look deeper into the diagnostic and determine what’s causing the audio interruptions.

    Thank you!  Today’s airplay is working without issues.  But I’ll submit a report if it happens again. 

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