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Joe1967
Contributor I
Jan 11, 2025 2:31 AM UTC
Answered

Sonos Port and personal account with problems

Hey guys.Today my Sonos Port underwent an update. And after that it didn't connect anymore, even my account seems to have disappeared.I've tried every possibility listed in the Sonos help file and nothing works.Any other suggestions?

 

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Joe1967Answer
Contributor I
Jan 12, 2025 8:11 PM UTC

Thank for your answer. But I discovered the problem. My mesh router has just one name for both 2.4Ghz and 5.0 GHz networks. I had to come up with different names so as Sonos get on line.

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3 replies

Stanley_4
Stanley_4
Grand Maestro
Jan 11, 2025 3:21 AM UTC

If you have done everything all that is let is calling Sonos Support.

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Joe1967AuthorAnswer
Contributor I
Jan 12, 2025 8:11 PM UTC

Thank for your answer. But I discovered the problem. My mesh router has just one name for both 2.4Ghz and 5.0 GHz networks. I had to come up with different names so as Sonos get on line.

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    AjTrek1
    AjTrek1
    Jan 12, 2025 8:38 PM UTC

    ​@Joe1967 

    Seems you resolved your issue…that’s great! Here’s an FYI…

    I have an Asus three (3) node mesh with 2.4Ghz, 5.0Ghz and 6Ghz bands. All three (3) bands have the same SSID. However, I have “SmartConnect” turned off. So rather than the router steering my 31 Sonos units to a particular band I let Sonos connect to the nearest node and select the band they want. No IP Address issues as only the main node has DHCP capability. Also “airtime fairness is turned off.

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