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Lalalal877
Contributor I
August 14, 2022
Answered

sonos playing random songs without being directed to

  • August 14, 2022
  • 3 replies
  • 95 views

My Sonos has been playing random songs on and off recently. No alarms set. 
 

diagnostic no 

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Best answer by Corry P

Hi @Lalalal877 

Welcome to the Sonos Community!

Someone initiated playback via the Spotify app, which was signed into the same account as your Sonos system. I recommend you speak to anyone who has access to your Spotify account. Note that a person does not have to be on your WiFi to be able to do this, just online.

I hope this helps.

3 replies

Corry P
Corry PAnswer
Sonos Staff
August 15, 2022

Hi @Lalalal877 

Welcome to the Sonos Community!

Someone initiated playback via the Spotify app, which was signed into the same account as your Sonos system. I recommend you speak to anyone who has access to your Spotify account. Note that a person does not have to be on your WiFi to be able to do this, just online.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
controlav
controlav
Lead Maestro
August 15, 2022

The cause of random playback is always Spotify.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
    Airgetlam
    Airgetlam
    August 15, 2022

    Based on what we’ve seen in these forums, I’d have to agree. So far, there’s never been an instance of a Sonos device randomly playing songs. It’s almost always Spotify ,  an alarm that someone isn’t aware of, or some home automation software that isn’t Sonos.

    Bruce
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