sonos playing random songs without being directed to

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My Sonos has been playing random songs on and off recently. No alarms set.

diagnostic no

1913213614

plays by itself

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Corry PAnswer

Sonos Staff

Hi @Lalalal877

Welcome to the Sonos Community!

Someone initiated playback via the Spotify app, which was signed into the same account as your Sonos system. I recommend you speak to anyone who has access to your Spotify account. Note that a person does not have to be on your WiFi to be able to do this, just online.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Corry PAnswer

Sonos Staff

Hi @Lalalal877

Welcome to the Sonos Community!

Someone initiated playback via the Spotify app, which was signed into the same account as your Sonos system. I recommend you speak to anyone who has access to your Spotify account. Note that a person does not have to be on your WiFi to be able to do this, just online.

I hope this helps.

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"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

controlav

Lead Maestro

The cause of random playback is always Spotify.

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Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

Airgetlam

Based on what we’ve seen in these forums, I’d have to agree. So far, there’s never been an instance of a Sonos device randomly playing songs. It’s almost always Spotify , an alarm that someone isn’t aware of, or some home automation software that isn’t Sonos.

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Bruce

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