Contributor I

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Sonos playbar set up compatibility error

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Trying to set up a second hand playbar on my sonos system. I use the s1 app, and did a factory reset / connected via ethernet to try and resolve.

I can’t get past the error message:

“Something went wrong: We ran into a problem checking the compatibility of your Playbar. Please try again or cancel”.

I can’t find any reference to this error anywhere in the forums. Can anyone help? Has anyone experienced this?

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Ken_GriffithsAnswer

Was the pre-owned Playbar originally running on an S2 Sonos system? If that was the case, I now believe you might need to first add it to an S2 HH and use the new S2 in-App feature to downgrade the device to S1 before attempting to install it to an S1 Household.

If that does not apply in this case, then please ignore this post.

J

John B

Did the factory reset work OK, giving you a green flashing light?

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quentAuthor

Contributor I

Hello, yes it did. Then I followed set up process (pressing the two buttons) which produced the error.

Q

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Ken_GriffithsAnswer

Was the pre-owned Playbar originally running on an S2 Sonos system? If that was the case, I now believe you might need to first add it to an S2 HH and use the new S2 in-App feature to downgrade the device to S1 before attempting to install it to an S1 Household.

If that does not apply in this case, then please ignore this post.

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quentAuthor

Contributor I

Apparently that is the case so I’ll try that. Thank you!

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Ken_Griffiths

Apparently that is the case so I’ll try that. Thank you!

See this link, which should hopefully assist you with the process …

https://support.sonos.com/s/article/5097

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quentAuthor

Contributor I

Sorted thank you!

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