Contributor I

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Sonos Play 1: gift with THE SURPRISE

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Hello friends! There is a problem: my friend gave me his old Sonos Play 1, but FORGOT to disconnect it from his account. I cannot connect it to my system until he disconnects it, but he switched from sonos to another system and does not want to remember his account. What should I do? I cannot reset it to factory settings.

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Xander PAnswer

Retired Sonos Staff

Hi @Charly.rus,

That’s correct, you only need to hold the Play/Pause button down when performing the Factory Reset. On a side note, however;

With the Play:1 connected to power, and showing the white LED - if you press the Play/Pause and Volume + buttons at the same time, does the light change at all?

If the speakers are indeed failing to respond to this (we would expect the light to flash orange), that would be a sign of an issue with the speaker - in this case I’d recommend that you reach out to the Support Team.

If there isn’t a live chat option available in your region, you can change “Your Country" to United Kingdom, and you should be able to start a chat session :)

As mentioned by @Smilja, please don’t open the speaker, or the assistance we can offer will be limited.

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Charly.rusAuthor

Contributor I

I did it for 60+ seconds - and one and 2 buttons, all 2 speakers ... no result.Shines solid white.

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Charly.rusAuthor

Contributor I

I'm in Vietnam now, there are no support contact centers here. The closest one is Singapore just calling, is there a chat with the support service?

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Smilja

Unplug the Play:1 from power
Press and hold the Play/Pause button while plugging the unit back into the mains

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»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)

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John B

@Charly.rus . I am sure you are correct that it is very unlikely that both speakers have hardware faults. So they really should reset! I apologise for going over the same ground, but you must start holding the Play/pause button down firmly before you power on the speaker, and keep holding it down. The light should start blinking and then that blinking light should turn orange. When it turns orange, immediately release the button and wait until the light flashes green.

I expect that is what you have been doing anyway, but there is nothing else to suggest!

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Charly.rusAuthor

Contributor I

only 1 button? Because sometimes recomend Play/pause and “+” together.

Is there a way to DEEP reset the firmware?
If you open the device?

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Smilja

Yes, the ‘Play/Pause’ button. And step back from opening the Play:1 or you are going to forfeit any further assistance from customer care.

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»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)

Xander PAnswer

Retired Sonos Staff

Hi @Charly.rus,

That’s correct, you only need to hold the Play/Pause button down when performing the Factory Reset. On a side note, however;

With the Play:1 connected to power, and showing the white LED - if you press the Play/Pause and Volume + buttons at the same time, does the light change at all?

If the speakers are indeed failing to respond to this (we would expect the light to flash orange), that would be a sign of an issue with the speaker - in this case I’d recommend that you reach out to the Support Team.

If there isn’t a live chat option available in your region, you can change “Your Country" to United Kingdom, and you should be able to start a chat session :)

As mentioned by @Smilja, please don’t open the speaker, or the assistance we can offer will be limited.

Translate

only 1 button? Because sometimes recomend Play/pause and “+” together.

Is there a way to DEEP reset the firmware?If you open the device?

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Is there a way to DEEP reset the firmware?
If you open the device?