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Charly.rus
Contributor I
February 19, 2021
Answered

Sonos Play 1: gift with THE SURPRISE

  • February 19, 2021
  • 17 replies
  • 295 views
Hello friends! There is a problem: my friend gave me his old Sonos Play 1, but FORGOT to disconnect it from his account. I cannot connect it to my system until he disconnects it, but he switched from sonos to another system and does not want to remember his account. What should I do? I cannot reset it to factory settings.
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Best answer by Xander P

Hi @Charly.rus,

That’s correct, you only need to hold the Play/Pause button down when performing the Factory Reset. On a side note, however;

With the Play:1 connected to power, and showing the white LED - if you press the Play/Pause and Volume + buttons at the same time, does the light change at all?

If the speakers are indeed failing to respond to this (we would expect the light to flash orange), that would be a sign of an issue with the speaker - in this case I’d recommend that you reach out to the Support Team.

If there isn’t a live chat option available in your region, you can change “Your Country" to United Kingdom, and you should be able to start a chat session :)


As mentioned by @Smilja, please don’t open the speaker, or the assistance we can offer will be limited.

17 replies

John B
February 19, 2021

Why can’t you factory reset?  That is exactly what you need to do.  There is no need for your friend to do anything.

    Smilja
    Smilja
    February 19, 2021

    You will have to make a factory reset, then set the unit up unter ‘System → Add Product’.

    https://support.sonos.com/s/article/1096?language=en_US

     

    If it’s impossible to perform a factory reset, the unit may be defect.

    »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
      Charly.rusAuthor
      Contributor I
      February 19, 2021
      I can’t reset to factory settings: the same symptoms on 2 speakers, I don’t think that this is a defect on 2 speakers at once. Is there some kind of base of MAC addresses of speakers? Direct contact with Sonos, reset to factory settings remotely?
      James L.
      James L.
      Retired Community Staff
      February 19, 2021

      Hey @Charly.rus,

       

      We can’t factory reset your speakers remotely, but our customer care team will be able to walk you through getting your speakers reset and set up for you.

       

      Let us know how you get on.

       
       
       
       
       
      Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
        Charly.rusAuthor
        Contributor I
        February 19, 2021

         

        What do I need to do? Pressing 2 buttons and plugging it in - I tried it many times: 4 times blinks white and then lights up white.

        James L.
        James L.
        Retired Community Staff
        February 19, 2021

        Almost, try these steps:

         

        1. Unplug the Play:1 from power and leave it for 30 seconds.
        2. Hold down the PlayPauseButton-Filled-28px.png Play/Pause button and plug the speaker in to power.
        3. Do not let go of this button.
        4. Once you see the light flash orange and white you can let go (this may take up to 30 seconds).
        5. The light should then start flashing green, and the speaker is fully reset.

         

        If you’re having problems with this I’d still recommend contacting customer care.

         
         
         
         
         
        Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
          Charly.rusAuthor
          Contributor I
          February 19, 2021
          Blinks white 3 times and turns solid white. on 2 speakers the same way. Orange NO. Tried it 3 times on each one.
          John B
          February 19, 2021

          These are definitely Play:1 speakers, not Sonos Ones?  Do they have physical buttons or touch controls?

            Charly.rusAuthor
            Contributor I
            February 19, 2021

             

            Smilja
            Smilja
            February 19, 2021

            @Charly.rus, It can take up to 60 seconds until the LED starts flashing orange, then green.

            »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
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