Sonos One Google Assistant and Youtube music premium - Playback paused because this account is being used in another location

I have the same issue as well , does not play all the songs, it is totally random, YouTube Music need to just add casting to Sonos like Play Music, problem solved.

Hi @VanAxe, Thank you for reaching out, and welcome to the community. Sorry to hear about this issue on Youtube Music, have you tried to remove and readd the music service on the Sonos App to check if that will work? And are there multiple accounts that are logged in on the Sonos App?

Let us know what you have in mind with the advice above.

The Sonos community is always here to help.

Thanks for getting back to me :)

have you tried to remove and readd the music service on the Sonos App to check if that will work?

Yes, a few times, in fact it is the same songs it can't play every time. And many others for example I was playing new albums from YouTube music and 3 of the songs from the album would not play others would. Every odd.

And are there multiple accounts that are logged in on the Sonos App?

No only me, I am the only one with the app installed, this never happened in Google Play , it would play every song but it's no longer thanks to Google.

Thanks Brent

Hi @VanAxe, thanks for the update and the information that you provided. So that we can check the current status of your Sonos system and the Music service, I’ll ask you to submit a diagnostic report to investigate further what could be causing this issue. You may reply to the thread with the confirmation number to assist you with this issue.  

Please, feel free to let me know if you require any further information.

We're here to answer any further questions you have.

Thanks just sent

Your confirmation number is: 2000299843

Hi @VanAxe, thanks for the update and for sending a diagnostic report of your Sonos system, upon checking, Google play music is still associated with the Sonos App. Kindly remove the Google Play Music account and just leave the Youtube Music and let’s check if it will be fixed. 

Let us know what you have in mind with the advice above.

The Sonos community is always here to help.

Ok removed Google Play Music, still same problem, you should be able to replicate this as well, I have a few songs that will not play but did play when using Google Play Music through the Sonos app.

Thanks again for your excellent support I am sure I am not the only person with this problem. 

Thanks

Hi @VanAxe, thanks for the update. Sorry that the issue persists after removing the Google Play Music on your Sonos App. So that e can have this checked further, I'll ask you to kindly contact our phone support team for further assistance and more in-depth troubleshooting steps. They would request for remote access with your device controller where you have the Sonos App to check what could be causing this issue. 

Let us know how it goes and we're here to answer any further questions you have.

Hi Simon thanks for your help, I personally don't think  my phone is the issue I can replicate this on three other phones, the issue looks like it is YouTube and Sonos and reading other post I am not the only one. My is YouTube not letting us cast directly to Soon?