Sonos One Google Assistant and Youtube music premium - Playback paused because this account is being used in another location

Then I would repeat my statement about calling Sonos support.

I have this problem as well, albeit isn’t when using Google Assistant - it happens when trying to play via the Sonos app.

It happens intermittently.  I first reported the issue to Youtube Music about a year ago, and despite multiple interactions there has been no progressed.  I also reported it to Sonos, who after taking me through a bunch of troubleshooting could come up with no solution.  

The same tracks that don’t work on Youtube Music are fine when using Google Play Music as the source within the Sonos app.  The tracks also work fine when using Youtube Music in its own app or via the web.

The problem seems to be playing via the Sonos app.  Unclear whether it is a Google problem or a Sonos problem, but it doesn’t seem like either see it as a priority to fix (though Sonos support has been a lot easier to work with!).

I have this problem too, had it for months. Premium subscription. Same experience of YouTube Music support being dismissive or inappropriate  ("have you tried switching your Sonos speaker off and on again?"). It's Google believing their "single stream limit" is being breached. Almost certainly a defect in their Sonos plugin service that will only get fixed when Sonos approaches them to take it seriously.

I have the same problem

I do not use any other device 

My diagnostics number 1312538136

Hi @ziad, Thank you for reaching out and welcome to the community. And for sending a diagnostic report of your Sonos system. Sorry to hear about this issue. Upon checking, Youtube Music is added on your account. If you have tried to remove and readd the Music service and it still doesn’t work. I'll ask you to kindly contact our phone support team for further assistance and more in-depth troubleshooting steps.  They may request for remote access on your device controller where you have the Sonos App to check further.

Let us know what you have in mind with the advice above.

The Sonos community is always here to help.

Add me to the list, tried all the suggested fixes above, unsurprisingly with no effect.

I’m using S1 app and various Google Home devices. I just now received the ‘playback paused error’, after I used Assistant to ask for a track specifically. Google successfully processed the request and the correct track appeared in the app, but it didn’t play and the app showed the error. I located the exact same track in YTMusic and it played no problem. I also searched for the track manually in the app, and it played it fine. So at least on this occasion, the problem seems to be between YouTube and Sonos, but only if the request comes via the assistant.

I can only guess that maybe at the point that Sonos tries to play the track, maybe the assistant is lingering on the request still, and that is actually where the YTMusic account is ‘in use’. All I’m asking is “play xxx”, the Assistant may well still be considering (for want of a better word) playing it on itself (the Home device I’m talking to) and not passing it to the Sonos. I wondering if I define a Sonos speaker in the initial request it will bypass the problem? Or remove YTMusic from my Assistant completely (probably not even possible). I guess I’ll have a look.

I’m adding this issue to my list:

• Account incorrectly labeled ‘in use’: can’t play music.
• Using Android app to search ‘Podcasts and shows’ and the app crashes: can’t play music.
• Browsing through my library and only a small percentage of my ‘artists’,  ‘songs’ or ‘albums’ are loaded: can’t play music. 

I really don’t care at this point if the issues are with Sonos or Google, I’ve had enough. I’d really love these to be ironed out, hence my input here. But it’s increasingly clear that this is the way my system will quickly deteriorate as Sonos itself suggested it would via the end of updates during the initial announcement of the whole S1/legacy fiasco. So I’m not too surprised, but very disappointed. 

I have this problem too. It’s intermittent. I tend to go back and forth through the day between (1) Android phone + YouTube Music app + Bluetooth speaker and (2) a Sonos Play:1. The issue happens to me every day or two.

Right now it’s happening with Jennifer Castle / Monarch Season.

Some observations:

1. Open Sonos app on my phone. Search for JC/MS. Try to play it. Result: “Playback paused because your account is being used in another location”.
2. Open Sonos app on my Macbook. Search for JC/MS. Try to play it. Result: same as above.
3. Open Sonos app on my phone and find anything else (e.g. random album from my library). Try to play it. Result: works fine.
4. Go to YouTube Music app on my phone. Find JC/MS. Try to play it on my phone. Result: works fine.

Is it possible that Sonos has cached this error condition somewhere for this specific album, and isn’t actually checking back with YT Music?

OK I investigated a bit more and this does seem like a caching issue to me. I can force the issue to happen if I play an album on my Macbook in YouTube Music (e.g. through the web app) and then try to play it at the same time through Sonos. Predictably, and correctly, Sonos gives the “account is being used in another location” error.

However, if I STOP the music in the YouTube Music app and then try again to play it through Sonos, I continue to (incorrectly) get the “other location” error. At this point the album is completely inaccessible through Sonos. I imagine that at some point (hours? days?) later Sonos will clean itself up and allow me to play the album again, but I can’t seem to do anything to force it to re-check the album.

Note that I can continue to play OTHER albums through Sonos just fine.

Some concrete steps to reproduce this:

1. Play Album A in YT Music (e.g. phone app, web browser).
2. Play Album A through Sonos at the same time. Expected (correct) result: will fail in Sonos with “other location” error.
3. Stop Album A in YT Music.
4. Try again to play Album A through Sonos. Expected (incorrect) result: will fail in Sonos.
5. Play Album B through Sonos. Expected (correct) result: works fine.
6. Play Album C through YT Music app and then simultaneously through Sonos. Expected (correct) result: will fail.
7. Play Album A again through Sonos. Still fails!
8. Play Album B again through Sonos. Still works!
9. Play Album C again through Sonos. Still fails!

Exact same issue here.  Using YouTube Premium since Google Play got canned.  SONOS Playbar and numerous Ones throughout the house and intermittently a song will not load and the ‘other location’ message is shown.  I am also experiencing songs losing sound half way through for 4-5 seconds and then coming back on.  Wifi is through a brand new Google Nest Hub using NBN and speeds over 60mbps.  No other wifi issues in the house.  This issue has been around for over 12 months and its annoying a fix is still not applied.  Dropped thousands on the gear and it keeps falling over! 

I have the same issue as well - only happened since Sonos stopped supporting Play Music and forced me to switch to Youtube Music.  Diagnostic number is 992642682.  Trying to play Barber of Seville via Youtube music.  SImilar to other members, I don’t really want to sit on the phone with call support.  Given that multiple people have this issue, I think Sonos should research it and provide an online answer.