Contributor I

Sonos One dead (cannot power up).

Forum|Forum|6 years ago
October 5, 2020
76 replies
39146 views

i just had one of my Sonos One, less than 2 years old, die on me over the weekend. it doesn’t power up at all. it’s not the power cable as the cable works with another unit i have.

what should i do?

and fortunate / unfortunate timing, as i was looking to buy a few more units - need to relook options.

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Pinned Reply By Paul A

Hi @RF7.

Welcome to the Sonos community and thanks for bringing this to our attention. I understand the situation you’re in. Having a device that suddenly not work and not power on is not a good experience to have. Let us help you out.

As what @Airgetlam has mentioned, It is in your best interest to call our technical support team to conduct a more in-depth troubleshooting step or possible product replacement. I would also like to suggest the following basic troubleshooting step that might help out.

Can we unplug the power cord from the power outlet and from the Sonos One and plug it back after 10-15 seconds. We just want to make sure everything fits snuggly.
If the Sonos One is plugged into a power strip and not a power outlet, can we bypass the power strip and plug it into a power outlet and check if the Sonos One would get any light indications at all?
If the Sonos One is plugged into a power outlet, can we check by either plugging another device (that works) on the same power outlet that the Sonos One is plugged into to make sure that there is power supplied on that power outlet?
Can we try also plugging the One into a different power outlet and check if we have any improvements?

If after following the above recommendations and still we have no signs of activity on the Sonos One, I would then try contacting our technical support team for more in-depth troubleshooting steps or possible product replacement.

I hope this helps.

Please let us know if you still have further questions or concerns. We are always here to help.

Thanks,

Show previous replies

M

Moratto

Lyricist I

Exactly the same problem here.

I'm out.

Sonos is a scam. If they built good quality products, they would offer services similar to Apple, but instead, the products are good looking on the outside and probably full of cheap electronic components.

As for "electronic fails", this is BS. I have laptops, phones and cameras that are many many years old. They are just good products.

Ken_Griffiths

In contrast, I have 8 Sonos Ones (2 x Gen-1, 4 x Gen-2 and 2 x SL) I have had each of these players since they were first released and none have failed and continue to work flawlessly. I also have two much-older Play:1’s aswell and they are working fine too.

Some years ago, I gave my two children 6 Play:1’s as I replaced them with the Sonos Ones mentioned, for use in their own Homes and they all continue to work aswell.

In a similar vein however, My Son and I each purchased an iPhone XR around the same time from John Lewis and whilst mine has worked without issue, his phone has failed (twice) and been replaced… so as with all electronic devices it’s ‘swings and roundabouts’ and that’s why some choose to buy extended warranties to cover for such breakdowns and failures… these things can happen to any device, or any manufacturer, no matter what quality controls are put in place on a production line.

In my brothers case, he tends to stumble on more issues with the cars he buys… he’s never been lucky with any car he has purchased from new, or used.

S

Sammy.K

Lyricist III

I’m not here crying for them not covering this, Its out of warranty and **** happens

I’m mad for them dicking me around for no reason.

I called them, they took my serial number, at that point say no warranty, sorry bye. Simple as that

Two days later they called me and ask me for a video of the speakers and what they are doing.

Two days after that or so I get an email saying please send the speakers and we will replace them.

I go bought packaging material and a box and I ship them them. When they leave they tell me they are not covered and we want them for research? That’s what ticked me off.

30% discount for a new pair? yeah take my money again after my $500 speakers failed in 16 months.

I have a JBL Bluetooth speaker for 5 years that works flawlessly still. I will stick to known brands from now on.

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

106rallye

Failed in 16 months? They should not be out of warranty then.

S

Sammy.K

Lyricist III

Failed in 16 months? They should not be out of warranty then.

Their warranty is 12 months.

T

TN23

Lyricist I

STAY AWAY FROM THIS COMPANY. My speaker failed in less than two years just like everyone else on here. Sonos cares nothing about taking care of its customers.

Goodbye Sonos

S

Sammy.K

Lyricist III

STAY AWAY FROM THIS COMPANY. My speaker failed in less than two years just like everyone else on here. Sonos cares nothing about taking care of its customers.

Goodbye Sonos

Really, totally garbage.
clearly it’s a common fail with these speakers and they still won’t do anything about it.

Ken_Griffiths

I always thought that’s precisely why some folk choose to take out small appliance ‘extended’ warranty cover, to provide replacement cover/repair for such situations, particularly as these kind of things can happen to any make/model of device.

I’ve had an Apple iPad last a good many years and an iPhone last me just 2 years. I’m sure a good many (many) thousands of people worldwide likely have the exact same model of Sonos device that’s lasted much longer than the couple of examples mentioned here in this thread and that they will continue to have enjoyment from their speakers for a decade, or more.

Anyhow, if you are that worried about the longevity of ‘any’ purchased product, then perhaps consider paying to extend beyond the manufactures warranty.