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Prominent Collaborator I
Jan 26, 2022 6:15 PM UTC

Sonos kills wired network

My current set up is ISP modem (in bridge mode) to Google Wifi, to network switches.  I have ethernet throughout the house so I have a number of devices wired to the network.  This includes one Sonos Connect.  

The Connect seems to kill only the wired network.  I’ve done plenty of rebooting, unplugging, replugging, etc. If I leave the Connect off the wired network, everything seems fine.  If I plug it back in, anything with a wired connection eventually either loses network connection or fails over to WIFI.  WIFI still works fine.

I assume this is something to do with STP but I can’t change that setting in Googile or the switches.  Is there anything else I can try?

 

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    24 replies

    Ken_Griffiths
    Jan 27, 2022 5:22 PM UTC

    Yes, wifi is off on the ISP router.  It acts as a modem only.

    I would just wire the Boost, as planned, to the main Nest Hub. Try SonosNet on a different channel in the Sonos App network settings and providing you have no portable Sonos devices (Move/Roam) also ensure that you do not have any WiFi credentials are stored in the Sonos ‘Settings/System/Network/Managed Networks’.

    If you do have Sonos portable products, then I suggest putting those on the 5Ghz Band only (that’s if the Google Nest WiFi allows different SSID names for the 2.4Ghz/5Ghz bands).

    Reserving the Sonos IP addresses in the Nest Routers DHCP reservation table is also worth considering.

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    ratty
    Jan 27, 2022 5:25 PM UTC

    To clarify the topology, is the Connect wired thusly? 

    modem → Google primary node → switch → Connect

     

    If so, what happens when you temporarily wire it like this:

    modem → Google primary node → Connect → switch

    (This is only for test purposes. The Connect’s ports are 10/100 only.)

     

    And there really are no other Sonos wired devices?

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    jnakAuthor
    Prominent Collaborator I
    Jan 29, 2022 12:30 AM UTC

    So it turns out my Boost is old and S1 only.  I will try reserving sonos IPs in the Google wifi. 
     

    @ratty yes, that is correct in the topology. I have not tried wiring the Connect before the switch because the switch is in my utility room and the connect is not.  
     

    I might just leave the Sonos running on wifi. Everything is working fine this way. I just figured  using Sonosnet would be better for my overall network but maybe that’s just not the case here. 

     

    I appreciate all the comments!

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    controlav
    Lead Maestro
    Jan 29, 2022 2:24 AM UTC

    So it turns out my Boost is old and S1 only.  I will try reserving sonos IPs in the Google wifi. 

    Boost can run on both S1 and S2. Do you actually have a Bridge, which is S1 only?

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    Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
    jnakAuthor
    Prominent Collaborator I
    Jan 29, 2022 2:51 AM UTC

    No, it is a Boost. When I plugged it in, it said it was incompatible 

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    Airgetlam
    Jan 29, 2022 7:46 AM UTC

    As @controlav states, if it is indeed a BOOST, it can be updated to S2. The older BRIDGE, which looks somewhat similar, can not be updated, and will only run S1.

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    Bruce
    Ken_Griffiths
    Jan 29, 2022 12:03 PM UTC

    Maybe the Boost needs updating… Anyhow, here is something that should assist to clarify the type of device:

     

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    ratty
    Jan 29, 2022 12:38 PM UTC

    Or just look in Settings/System/About. A Boost says … “Boost”

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    Ken_Griffiths
    Jan 29, 2022 12:44 PM UTC

    Or just look in Settings/System/About. A Boost says … “Boost”

    I thought it was incompatible and didn’t get setup?

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    ratty
    Jan 29, 2022 12:49 PM UTC

    Or just look in Settings/System/About. A Boost says … “Boost”

    I thought it was incompatible and didn’t get setup?

    Oh, right. In that case just read the writing on the underside? 

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