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Sonos Fix It - Stuck “Multiple Systems…”

Forum|Forum|4 years ago
January 29, 2022
33 replies
8090 views

Woke up today to Sonos not workings… rest of network is fine. Attempted to reset (unplug..) and App can’t find them. Used “Fix It” and when it reaches the screen that asks “We found multiple Sonos Systems, Let’s confirm the one you want to update” and click “Continue” the app does nothing.. sits there. Deleted app, reinstall… tried on iPad and iPhone.. nothing.

Anyone else? Suggestions?

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Best answer by jgatie

Similar issue for me, but I dnd’t even change anything. Just showed up at my office today where I’ve used Sonos many times, same speakers as always, same network as always, same router as always. I havem’t used this system here in maybe a month or two, but today I get the message offering to “fix” something, and now I’m stuck on the multiple networks screen despite rebooting the speaker & my phone, etc.

Seems Sonos must have broken something in a recent app update. This is build 67125130.

Every update we have a few posters who blame an update, even though when an actual bug happened to a single Sonos device, the thread hit 100 pages in a day. It’s not the update, it’s your network, specifically IP conflicts. These often show up after an update or power outage because a reboot requires the device to request a new IP, and the router, having lost track of current IP assignments, issues a new IP that is in use by another device. To cure this, do the following:

Reboot/power cycle your devices in the following order:

Modem
Router
Switches or hubs
Wired Sonos units
Wireless Sonos units
Computers/printers
Wireless devices - phones/tablets etc.

Allow each device to come back up before proceeding to the next. Note that you can permanently prevent duplicate IP addresses by assigning an IP to each device's MAC address in the router setup. See your router manual for details.

Show previous replies

D

dpauk

Lyricist I

I’m having the same issue. I recently replaced the mesh router, but kept the same SSID and password. Since then, the S2 app can no longer see the system and puts me through the “fix it” route. It gets stuck on the “we found multiple systems” as above.

I’ve tried plugging in a speaker via Ethernet and also resetting the app, but neither has made a difference.

S2 system:

2 x Play 1 first gen

1 x playbar

1 x sub (in a single system with the above)

1 x Play 3

S1 system:

Play 5 first gen

Airgetlam

When you switched out the router, did you refresh the entire network by unplugging every device, then plugging it back in? If you didn’t, I’d be supposing a potential duplicate IP address issue, since all the devices would likely be retaining the IP address given to them by the old router, and not getting new IP addresses from the new router.

Bruce

D

dpauk

Lyricist I

Yes, all products have been unplugged and plugged back in. The play 3 briefly reappeared, but then disappeared again. The app recognises that there’s a problem, but always gets stuck on the “we found multiple systems” dialog box again.

Ken_Griffiths

I just tried this by switching networks and it works okay for me. I just connected my iPhone/controller App to the new network and the ‘wired’ device shows up straightaway. Also if I reset the Sonos App, the one system only on the network was found and connected with no trouble …if I put two systems on the same (new) network, then reset the App again, it simply invites me to press the join button etc; and connects to the system that I select (by pressing the join button).

I captured some screenshots along the way… see below:

So it all seems to be working okay, in my quick round of tests here.

C

Churnmaster

Lyricist I

I changed the password on .y network and I'm having the same problem....stuck at multiple systems

T

Tolindh

Lyricist I

Exact same problem after relocating our move speaker to the vacation house. The APP is hung up on “continue” after claiming it located several Sonos systems (only have the one Move speaker).

No option to hard wire the move to my router. I’m on iPhone X with the S2 app.

have not tried deleting the speaker and adding all over because I don’t want to do the same thing when we take the speaker back home (and every other time).

please help!

Ken_Griffiths

Exact same problem after relocating our move speaker to the vacation house. The APP is hung up on “continue” after claiming it located several Sonos systems (only have the one Move speaker).

No option to hard wire the move to my router. I’m on iPhone X with the S2 app.

have not tried deleting the speaker and adding all over because I don’t want to do the same thing when we take the speaker back home (and every other time).

please help!

I’m sorry to say, but this post makes little, or no sense to me, as you mention that you “only have the one Move Speaker”. So what are you trying to add the Move to if there is no existing Sonos Household on the new WiFi network at the vacation house?

You first need to use an existing Sonos Household, or create a brand new Sonos Household to add the Move to that HH, you won’t be able to add the Move otherwise.

All Sonos devices need to be added to a Sonos Household on the network - note you can have one, or multiple, Sonos Households on any network, using either the same, or different Sonos Accounts.

I personally tend to use the same Sonos Account for all my different Sonos Households on the various networks and add the WiFi credentials to my Sonos App in order to make it easy to discover those existing Households. If you do not have a Household, then you need to reset the App to create one. See screenshots attached. Note if using Alexa/Google voice assistants the Sonos skill needs to be switched between the Sonos HH’s in order to work aswell.

Ken_Griffiths

@Tolindh
When you’re actually connected to an ‘existing’ Sonos Household on a WiFi network, you can add other WiFi networks to that Sonos HH - it’s much easier to do that whilst the new WiFi is also in range.

You can ‘mimic’ a new WiFi network using a mobile Hotspot, thats if you know the SSID/Password of the vacation house WiFi and setup the connection before you travel to the remote location.
A further option, is to add a mobile Hotspot WiFi to the existing Sonos HH whilst at home and then run/operate both the Move and your Sonos controller on that Hotspot temporarily when at the vacation house. Then simply add the vacation house WiFi credentials to the existing Sonos HH when the new WiFi is in range.

S

stuart@sandslee.co.uk

Lyricist I

Woke up today to Sonos not workings… rest of network is fine. Attempted to reset (unplug..) and App can’t find them. Used “Fix It” and when it reaches the screen that asks “We found multiple Sonos Systems, Let’s confirm the one you want to update” and click “Continue” the app does nothing.. sits there. Deleted app, reinstall… tried on iPad and iPhone.. nothing.

Anyone else? Suggestions?

Yes, just happened to me. Did you get your issue resolved?

M

Marc Sabatella

Lyricist I

Similar issue for me, but I dnd’t even change anything. Just showed up at my office today where I’ve used Sonos many times, same speakers as always, same network as always, same router as always. I havem’t used this system here in maybe a month or two, but today I get the message offering to “fix” something, and now I’m stuck on the multiple networks screen despite rebooting the speaker & my phone, etc.

Seems Sonos must have broken something in a recent app update. This is build 67125130.

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