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dslemmer
Avid Contributor I
January 29, 2022
Answered

Sonos Fix It - Stuck “Multiple Systems…”

  • January 29, 2022
  • 33 replies
  • 8090 views

Woke up today to Sonos not workings… rest of network is fine. Attempted to reset (unplug..) and App can’t find them. Used “Fix It” and when it reaches the screen that asks “We found multiple Sonos Systems, Let’s confirm the one you want to update” and click “Continue” the app does nothing.. sits there.  Deleted app, reinstall… tried on iPad and iPhone.. nothing.  

Anyone else? Suggestions? 

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    Best answer by jgatie

    Similar issue for me, but I dnd’t even change anything.  Just showed up at my office today where I’ve used Sonos many times, same speakers as always, same network as always, same router as always.  I havem’t used this system here in maybe a month or two, but today I get the message offering to “fix” something, and now I’m stuck on the multiple networks screen despite rebooting the speaker & my phone, etc.

     

    Seems Sonos must have broken something in a recent app update.  This is build 67125130.

     

    Every update we have a few posters who blame an update, even though when an actual bug happened to a single Sonos device, the thread hit 100 pages in a day.  It’s not the update, it’s your network, specifically IP conflicts.  These often show up after an update or power outage because a reboot requires the device to request a new IP, and the router, having lost track of current IP assignments, issues a new IP that is in use by another device.  To cure this, do the following:

    Reboot/power cycle your devices in the following order:

    Modem
    Router
    Switches or hubs
    Wired Sonos units
    Wireless Sonos units
    Computers/printers
    Wireless devices - phones/tablets etc.

    Allow each device to come back up before proceeding to the next.  Note that you can permanently prevent duplicate IP addresses by assigning an IP to each device's MAC address in the router setup.  See your router manual for details.

     

    33 replies

    Show previous replies
    ratty
    ratty
    January 30, 2022

    FWIW @stonekirby appears to have an S1 system. (Profile includes P:5/gen1.) The S1 app could well be a bit more clunky than the current S2 version. 

    stonekirby
    Contributor I
    January 30, 2022

    FWIW @stonekirby appears to have an S1 system. (Profile includes P:5/gen1.) The S1 app could well be a bit more clunky than the current S2 version. 

    While I do own a S1 speaker, it’s not included in my S2 system. The Gen 1 Play:5 is only used as a aux-in speaker and not connected to anything at all. :)

    ratty
    ratty
    January 30, 2022

    FWIW @stonekirby appears to have an S1 system. (Profile includes P:5/gen1.) The S1 app could well be a bit more clunky than the current S2 version. 

    While I do own a S1 speaker, it’s not included in my S2 system. The Gen 1 Play:5 is only used as a aux-in speaker and not connected to anything at all. :)

    Ah, okay. 

      John B
      January 30, 2022

      What is puzzling me is the fact that multiple Sonos systems are found.  And the OP is on holiday.

      Makes me wonder if this is some sort of communal WiFi. I am probably barking up the wrong tree and if so, I apologise.

      epbs
      Lyricist I
      January 30, 2022

      I have had the same issues with both of my Sonos systems for the last 3 weeks.

      It seems to start with yet another forced software update to the app.

      My issue is that the app will not locate the system.

      I have done everything - restarted the app, rebooted yet another wifi router, reloaded every device, with no success. And I have to say that I have done this multiple times.

      I am succesfully able to add one device, however when adding another device to the established system, the app fails - it gets lost in a never ending loop of “can’t locate the system”

      Been a dedicated and avid Sonos user for 8 years with multiple products and never had any major issues -- until the last 3 weeks when the new conroller update was released.

      Not sure who else can assist. Spent 3 hours on the phone with the Sonos help desk and they can’t seem to help either -- has the same issue - we just go around and around loading a product and having other products drop from the system.

      Certainly seems to be the same issue that began this string. Open to any ideas.

      ratty
      ratty
      January 30, 2022

      Open to any ideas.

      You’d need to describe your network, how the Sonos is connected, and what control device(s) you’re trying to use. 

        Rodshaw
        Lyricist I
        January 30, 2022

        I have the same problem!!! I’m stuck and i can’t find or recreate my system 

        SentryMillennia
        Lyricist I
        February 1, 2022

        Yeah guys this is a major problem. I found this post while searching for the same problem. We changed our AP and are trying to following the directions and it just gets stuck in finding multiple systems (which, for the record, I don’t know how there would be multiple systems here in the office).

          mcutty
          Lyricist I
          February 1, 2022

          Same issue for me. Stuck on screen that says “We found multiple Sonos systems. Let’s confirm the one you want to update.”

           

          There’s a “Continue” button, but pressing it does nothing. I really don’t want to have to factory reset every single device in my apartment just because I got a new router.

            John B
            February 1, 2022

            If you have the option, and have not tried it already, try connecting the Sonos speaker to your router temporarily by Ethernet and have another go.

            It may also be worthwhile resetting the app (in App Preferences).  But do not reset the speakers.

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