Enthusiast II

Sonos Error 1101 - can't update, incredibly frustrated, tried everything

Forum|Forum|5 years ago
June 24, 2021
26 replies
10341 views

Long time Sonos user here and recently have been stuck on an 1101 update error that I can’t seem to get around. Have followed the instructions from Sonos, have rebooted all networking and Sonos devices, have tried updating from different iOS and PC controllers multiple times and over multiple days. Have turned off all IPS and firewalls and still no luck. Really quite frustrated.

Any other suggestions? Everything plays fine, but there are some settings I would like to change that are grayed out (audio compression for example) and when I click on them it says an update is necessary, but it’s a vicious loop.

Anybody, please?!

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Ken_Griffiths

It is not DNS related. Updated to Google public DNS and no luck.

Will chase down if the beta program is potentially causing issue later today.

Earlier in the thread you mentiined about signing out of your "S1" Controller App🤔? So can we perhaps go back a step here, as I’m starting to think this may not be unifi Network related.

I assume from some of the things now talked about, that you perhaps have a ‘Split’ S1/S2 Sonos System on your network. Is that correct?

If so, did you split off your S2 System from an original S1 system and keep them both on the same Household ID, effectively migrating all your settings over to the S2 App …and did you then keep some older devices in your original S1 Household without ever deleting that original system? If that is the case I’m just wondering if you are running your S1/S2 setup in ‘mixed’ mode and that’s where your issues perhaps lie here?

Ken_Griffiths

Also, if you do have an S1/S2 split system, even if they are on different HouseholdID’s, are they both using the same (email credentials)/Sonos account/profile?

B

brucemacAuthor

Enthusiast II

Thanks Ken.

Nah, only running S1 in this house currently. I have a handful of devices that are not S2 compatible and have not felt compelled to upgrade yet, but that was a good guess.

Had my call this afternoon escalated and I think Cap was on to something above. I’ll know more in about 24-48 hours and am expecting an email back to confirm.

Thanks for the assistance with troubleshooting.

Ken_Griffiths

Thanks Ken.

Nah, only running S1 in this house currently. I have a handful of devices that are not S2 compatible and have not felt compelled to upgrade yet, but that was a good guess.

Had my call this afternoon escalated and I think Cap was on to something above. I’ll know more in about 24-48 hours and am expecting an email back to confirm.

Thanks for the assistance with troubleshooting.

Yep, I see what you are saying and just to add, I now see that as perhaps the best line to pursue.

B

brucemacAuthor

Enthusiast II

Thanks Ken.

Nah, only running S1 in this house currently. I have a handful of devices that are not S2 compatible and have not felt compelled to upgrade yet, but that was a good guess.

Had my call this afternoon escalated and I think Cap was on to something above. I’ll know more in about 24-48 hours and am expecting an email back to confirm.

Thanks for the assistance with troubleshooting.

Yep, I see what you are saying and just to add, I now see that as perhaps the best line to pursue.

And confirmed. Thanks again.

Ken_Griffiths

Yep, I see what you are saying and just to add, I now see that as perhaps the best line to pursue.

And confirmed. Thanks again.

Ah, that’s good to hear. 👍

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