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brucemac
Enthusiast II
June 24, 2021

Sonos Error 1101 - can't update, incredibly frustrated, tried everything

  • June 24, 2021
  • 26 replies
  • 10341 views

Long time Sonos user here and recently have been stuck on an 1101 update error that I can’t seem to get around. Have followed the instructions from Sonos, have rebooted all networking and Sonos devices, have tried updating from different iOS and PC controllers multiple times and over multiple days. Have turned off all IPS and firewalls and still no luck. Really quite frustrated. 

Any other suggestions? Everything plays fine, but there are some settings I would like to change that are grayed out (audio compression for example) and when I click on them it says an update is necessary, but it’s a vicious loop. 

Anybody, please?!

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    26 replies

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    cap3344
    Chromatic Producer I
    June 26, 2021

    I’d recommend that you submit a system diagnostic , and call Sonos Support to discuss it. Unifi is a complex system, and not one I’m terribly familiar with. I suspect even the scripts that some of those folks have is greater than my knowledge. Or, search these forums for “Unifi” and check what others have done. 

    There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

    When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

    I’m in the same boat… was on with support twice yesterday  (Chat and Phone) and I’m no where, other than having changed a bunch of stuff that has always worked before.  Since the Error 1101 happens instantly on which ever Controller sfw (2 Windows,1  IOS) I use, it smells like a network issue.  And since there’s a work-at-home going on here, I can’t mess with the router from 9 to 5 ET.  Very frustrating after being a SONOS user (7 devices) for many many years.

    brucemacAuthor
    Enthusiast II
    June 26, 2021

    keep me posted, don’t have much time this weekend to mess with it, but maybe early Monday...

    brucemacAuthor
    Enthusiast II
    June 28, 2021

    Spent about 90 minutes during lunch today on the phone with Sonos support again. They simply don’t know. Nice enough rep, but I ended up repeating a bunch of stuff I had already tried including all the reboots, unplugs, direct connect to router, etc. He even tried manually updating my speakers remotely, but no luck. Sent about 4 or 5 diagnostics after each step. Incredibly frustrating.

    What’s also weird is that one of the functions grayed out in my desktop controller is ‘Forget Current Sonos System”, so I can’t even try that. Everything works fine, but as I stated in OP, there are settings I can’t access because Sonos wants to update. Another odd one is that I can’t Forget Current System within the iOS App. The option isn’t even listed within the app anymore. Uninstalled/reinstalled several times, but that doesn’t resolve the issue. Something is preventing Sonos from reaching the update server, at least that’s my hunch. 

    Really hesitant to go down the STP path costing rabbit hole. I just don’t see how that could be impacting an update, when everything else is working as it’s supposed to. 

    No VLANS, no auto-optimize, no auto-channel, checked dozens of threads on proper Unifi Sonos settings and am in compliance. Running a fairly basic flat network with UDM, 5x USW Lite-8’s and (3) Flex HD’s. 

    I just don’t get it. I’d let it go if there weren’t settings that I need access to. 

    Ken_Griffiths
    Ken_Griffiths
    June 28, 2021

    A bit of a shot in the dark, but have you tried your setup/connection with a different DNS server to see if it’s perhaps the DNS server thats blocking the update?

    cap3344
    Chromatic Producer I
    June 28, 2021

    My update issue was resolved when I reported to Beta admin site that  I was only for  an S2 network/app  &  that my system is S1.  Once I was removed from the Beta, the Update System worked fine (no errors, but no updates).

    brucemacAuthor
    Enthusiast II
    June 29, 2021

    Thanks guys, I am actually currently subscribed to beta program and I do have non-ISP DNS. Not Google, but another one with incredibly low latency. 

    Will try both those suggestions in the morning.

    Appreciate your time and thoughts. Thanks.

    Will report back.

    brucemacAuthor
    Enthusiast II
    July 1, 2021

    It is not DNS related. Updated to Google public DNS and no luck.

    Will chase down if the beta program is potentially causing issue later today. 

    ratty
    ratty
    July 1, 2021

    It is not DNS related. Updated to Google public DNS and no luck.

    Will chase down if the beta program is potentially causing issue later today. 

    To be clear, this forum is absolutely not for beta discussions. You should raise such queries in the appropriate area.

      brucemacAuthor
      Enthusiast II
      July 1, 2021

      It is not DNS related. Updated to Google public DNS and no luck.

      Will chase down if the beta program is potentially causing issue later today. 

      To be clear, this forum is absolutely not for beta discussions. You should raise such queries in the appropriate area.

      Yes, I get it, but it’s not Fight Club. FWIW, Support says it’s unrelated. Round 3 of phone support….

      ratty
      ratty
      July 1, 2021

      It is not DNS related. Updated to Google public DNS and no luck.

      Will chase down if the beta program is potentially causing issue later today. 

      To be clear, this forum is absolutely not for beta discussions. You should raise such queries in the appropriate area.

      Yes, I get it, but it’s not Fight Club. 

      You might want to check the NDA you signed up to. 

       

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