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Contributor I
Jan 30, 2023 9:33 PM UTC
Answered

Sonos connect - slow white flash, factory reset fails

Hello

I have a Connect, was fine a few months ago but has been off for a while. Turned it back on, just flashes white light slowly (around 10 secs on, 20 secs off). Tried factory reset, plugging into router.  Nothing changes.

Is it a lost cause?

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Airgetlam
AirgetlamAnswer
Jan 30, 2023 10:36 PM UTC

Hard to tell from that brief description. I’m assuming you’ve read the the LED states FAQ?

Factory resets are almost never a way to fix a device, they should only be done at the recommendation of Sonos Support.

Speaking of which, have you called Sonos Support directly to discuss it?

Bruce

2 replies

Airgetlam
AirgetlamAnswer
Jan 30, 2023 10:36 PM UTC

Hard to tell from that brief description. I’m assuming you’ve read the the LED states FAQ?

Factory resets are almost never a way to fix a device, they should only be done at the recommendation of Sonos Support.

Speaking of which, have you called Sonos Support directly to discuss it?

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Bruce
Lyricist I
Apr 29, 2023 9:37 AM UTC

Hi!  Did you fix your issue? I have the exact same problem, and can’t seem to wok it out!

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