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Panorama
Contributor I
January 17, 2025

Sonos connect S2 drops from ethernet wired network

  • January 17, 2025
  • 13 replies
  • 373 views

My sonos connect, since moving to S2 recently, has started to drop from my LAN (only connection, WIFI is disabled). Both ethernet ports have both their green and amber LED light up solidly (not blinking), even for the unused port. I can still see the (correct, fixed) IP address occupied on my router software (Unifi) but the Sonos Connect is otherwise dead, my IOS lists the connect as Not Connected, and I am unable to reconnect through the software. This happens around 15 minutes after I reset the connect (power off factory reset). I have already replaced my ethernet cable and power cable to no avail. What can be the cause and how do I fix this??

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13 replies

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buzz
buzz
January 18, 2025

Port lights illuminating with nothing connected indicates a hardware issue. As I recall the lights might flash briefly during a reboot.

    PanoramaAuthor
    Contributor I
    January 19, 2025

    I probably made the mistake of accepting the upgrade to S2. My Sonos system had been boxed away for two years and I wasn’t aware of the S2 debacle - just read the WSJ article on Sonos woes and just how unreliable S2 seems to make legacy systems. I was just able to downgrade my Play:1 stereo set (used as a wireless “zone 2” set with a Denon receiver) but my Connect definitely seems toast, probably the ethernet/wifi hardware. No matter how often I reset it or how I connect it to my network, it drops connection and bricks the network connectivity, with the aforementioned solid port lights. Repair or replacement seem the only remedy for now. A pity a new Sonos:Port unit is so expensive for what it does (inserting an analog line input on the propriatory Sonos network). Airplay2 is not really a practical alternative it seems as again there are no analog-to-network input devices (except improvising with an old iPhone/iPad). Of course even professional audio over IP solutions like Dante steer away from WiFi, probably for the same reason that it is hard to make these things reliable and foolproof.

    PanoramaAuthor
    Contributor I
    February 28, 2025

    Happy to report I had my connect repaired by https://www.isonatec.com/ in Germany (it seems they replaced the ethernet card) and downgraded back to S1. It now works as it should, and my system is stable for 3 weeks already, with lower delay and no lost connections. I can recommend Isonatec for anybody in Europe wanting to give their Sonos products a new lease of life.

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