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Esarkay
Contributor I
May 29, 2021
Answered

Sonos Connect S15 goes offline

  • May 29, 2021
  • 2 replies
  • 261 views

I’ve seen some prior discussion on this, with no specific resolution.

I have two identical Connect S15 units.  Both are on wired connections, not WiFi.  One recently started going offline (does not even respond to ping).  This repairs on reset, the unit works for a few minutes then goes offline again.

No changes to the network, the other unit works fine.  I’ve tried swapping their positions in the house, no change.  Factory reset didn’t help.

Sounds like a HW failure, are there any easy repairs?

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Best answer by Stanley_4

While it is on-line submit a diagnostic, note the number. When it goes off-line submit another diagnostic and contact Sonos with both numbers and see if they can see anything.

If you have the radios disabled you might want to do a second set of diagnostics with them enabled.

2 replies

ratty
ratty
May 29, 2021

1/ Have you tried both Ethernet ports?

2/ Can the awkward Connect use a wireless (SonosNet) connection to the other, wired, one? 

Stanley_4
Stanley_4Answer
Grand Maestro
May 29, 2021

While it is on-line submit a diagnostic, note the number. When it goes off-line submit another diagnostic and contact Sonos with both numbers and see if they can see anything.

If you have the radios disabled you might want to do a second set of diagnostics with them enabled.

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