Sonos chime instead of radio

Hi,

I'm having the same issue. I have 2 alarms set one for kitchen and one for bedroom. Ive been using this for many years. I historically got chime if my Internet has dropped out this is rare. 

Now the chime is going off every morning instead of the radio. I've tried deleting the alarm and redoing. Its very frustrating as the chime us a horrid sound to wake up to! 

I'm playing Virgin Radio via TuneIn. Diagnostic number is 1504169301. 

Thanks. Soozy :) 

After years of zero problems, I too am having occasional alarm failures resulting in chimes. Been happening on and off for about 2 months now, in two *different* houses, different configs and routers etc, which leads me to believe Sonos has introduced some sort of intermittent bug in a recent update. I’m running Sonos 2.

When it fails, I immediately grab my phone (controller) and press play (for the same TuneIn station) and it always works fine. There seems to be something about the *first* connection attempt that is resolved by a second attempt.

Hi @SoozyMagoozy 

In each case, the speakers report being unable to reach the server hosting the Virgin Radio stream. In the case of the Kitchen, I would put this down to what looks like the use of an unsupported extender. In Bedroom’s case, however, this doesn’t apply.

I’d first recommend a reboot of your router by switching it off for at least 30 seconds and to repeat this several times a year.

Try setting an alarm on those rooms for in 2-3 minutes time - does it play? If you change the radio to another station, does that improve matters at all?

If not, I recommend you get in touch with our technical support team for some real-time troubleshooting.

I hope this helps.

Hi ​​​@ings 

Thanks for reporting this here, but in this case it would be very helpful to us if you could also get in touch with our technical support team so some details and diagnostics can be gathered for evidence. I’d recommend a phone call. Thanks.

Thanks Cory for the reply. I’ll try some simple things first (like recreating my alarms) before I reach out to technical support.

Same thing happens to me. It didn’t use to, but now it happens most days! I ran a diagnostics now: 1836993249.

@Juliewf Did you contact Sonos as advised above?

In case it helps someone, prior to contacting support, I’ve tried three things:

1. Deleted and recreated all alarms. This did not solve my chime problem.
2. Powered off and on all Sonos devices.
3. Changed my alarms from on the hour (i.e. 8:00 AM) to five minutes before (i.e. 7:55 AM).

I did (2) and (3) simultaneously. I haven’t had a failure in 4 days but that’s too early to judge, as my failures have been intermittent. 

I did (3) on a hunch that some TuneIn related server was getting slammed by alarms on the hour and so was refusing or dropping connections, leading to the chimes … just a theory.

(BTW my routers already rebooted daily, which is why I didn’t need to try that.)

I am getting the same. I have 2 alarms on the same speaker, one for 05:30 and a second for 06:45. They are both set to play Virgin Radio UK. The first alarm always uses the chime, the second always plays the radio. 
 

I have deleted and recreated the alarm many times, with no success. 
 

looks to be a common issue. Any ideas?

I’d be looking at some sort of network issue. The first alarm is trying to reach out to the Virgin Radio website to get the stream, and is failing to reach it, so it plays the chime. The network issue is being cleared up at the time the second alarm is going off, so the speaker is successful in reaching out to Virgin Radio UK.