Sonos chime instead of radio

When I search for “chime” in this forum I get over 1,500 topics dating back over multiple years. Seems like this issue is pretty common. I am no exception. I have had similar issues with Amazon Music, which is my service of choice. Whether the alarm is set for grouped speakers or not, it will chime every time. I also experimented with “off-hour” times such as 6:54 instead of 7:00 but that didn’t work for me. And after I stop the chime, I am immediately able to play the same channel without any problem. Incredibly frustrating. Also, if music is already playing, a new alarm will transition to a different Amazon Music station no problem.

I spoke with support for almost an hour yesterday and provided numerous diagnostics while resetting the app and going through a number of other steps.  We were able to easily recreate the unwanted chime numerous times.  FWIW, I was told that this is a known issue (not just with Amazon Music but also other services like TuneIn) and that I would be notified via email when a solution was available.  In the meantime, I was told to use Sonos Radio as the music source for the alarm.  So I reset it for Sonos Radio “Cruise Control” at 7:00am and it worked fine this morning.

I run 4 alarms on different sets of Sonos in my house Mon - Fri. I’ve had the same alarms set up for about 2 years. 
 

For about the last month one of the Sonos sets has started consistently playing the chime. As stated by several other above. When the chime happens, I immediately grab my phone (controller) and press play (for the same TuneIn station) and it always works fine. Highly annoying.

I have tried deleting and re-setting my alarm for that Sonos set. It didn’t work. I’m going to try a few other suggestions listed above (set the alarm to slightly off the hour, try Sonos radio instead of TuneIn). I did however want Sonos to know that that more people seem to be having this issues. I’ve had Sonos systems for over 10 years and this is the first time I’ve ever had an issue like this. To me it suggests a problem with a recent software upgrade…

Or perhaps a change in your network environment?

As I noted above, during a round of diagnostics testing I was told by a Sonos help representative that this was a known issue (has anyone else been told its a known issue?) and until they figure out a fix I should use a Sonos Radio station instead of Amazon Music for my alarm.  Well, that did work for a couple of days, but the chime is back even with Sonos Radio.  I am using the alarm only on my Move, which has a reserved IP address on my router and nothing nearby to cause interference as it sits in the charging unit overnight in my bedroom.  And as always, the same station selected for the alarm is immediately able to play after I cancel the chime…