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rblewis7
Contributor I
Feb 3, 2021 1:42 AM UTC

Sonos Beam - No sound on random streaming shows

I have a Sonos Beam connected by HDMI to a Sony TV (XBR65X900F). I have had this set up for about a year and have had no issues. Then a couple weeks ago for some reason when I would try to reduce the sound with the TV remote it would only increase the volume. I corrected that but last week all the sudden certain shows stopped having sound. This happens on Disney+ plus amazon prime. I read one question that said if you adjust the DD+ to DD, but that did not seem to work. Thanks

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    rblewis7Author
    Contributor I
    Feb 3, 2021 2:51 AM UTC

    I switch it and no thing happens. But, when I go back a second time it still says it is Dolby Digital plus

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    rblewis7Author
    Contributor I
    Feb 3, 2021 2:51 AM UTC

    All of this has worked for the past year and then a week ago just starting acting weird like this

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    GuitarSuperstar
    Lead Maestro
    Feb 3, 2021 3:06 AM UTC

    Maybe try a different HDMI cable?

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    "Receive with simplicity everything that happens to you." - Rashi
    rblewis7Author
    Contributor I
    Feb 3, 2021 3:11 AM UTC

    Well, I think it is something with the TV at this point since the fire stick works fully. thanks for the help though!

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