Contributor I

Sonos Beam - No sound on random streaming shows

14 replies
277 views
Translate All

I have a Sonos Beam connected by HDMI to a Sony TV (XBR65X900F). I have had this set up for about a year and have had no issues. Then a couple weeks ago for some reason when I would try to reduce the sound with the TV remote it would only increase the volume. I corrected that but last week all the sudden certain shows stopped having sound. This happens on Disney+ plus amazon prime. I read one question that said if you adjust the DD+ to DD, but that did not seem to work. Thanks

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

G

GuitarSuperstar

Lead Maestro

Have you tried unplugging your TV and Beam from power for about a minute?

Translate

"Receive with simplicity everything that happens to you." - Rashi

R

rblewis7Author

Contributor I

I tried the unplug Sonos but not TV - not easy to unplug :)

Translate

R

rblewis7Author

Contributor I

I have now unplugged both and still have the issue. I played with it a little more TV sound works, the remote functions make sound and Disney+ works when I watch a Dolby Vision show. When I watch an older show like Gummy Bears no sound.

Translate

G

GuitarSuperstar

Lead Maestro

Are you streaming from your TV’s internal apps or from an external media device?

Translate

"Receive with simplicity everything that happens to you." - Rashi

R

rblewis7Author

Contributor I

It happens from my TVs internal apps. I just checked though my fire stick and everything works. Must be something with the tv.

Translate