Sonos Amp error 1101

Forum|Forum|2 years ago
June 8, 2024
13 replies
1048 views

Hi Everyone,

Just bought Sonos In Celing Speakers with Amp.

Upon setting up got Error 1101, I have tried to unplug turn on and off both amp and router and factory reset router. Seems that Amp cant get the update.

Any other ideas?

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Best answer by Corry P

Hi @KOIDb et al

We have identified an issue affecting some users where they receive a 1101 error when updating products. We are investigating, but do not have an ETA for a fix at this time.

In the meantime, you may be able to workaround this issue by performing the software updates via the Desktop app for Windows or Mac. If you already have the Desktop app installed, please reset the Desktop app after receiving the 1101 error in the mobile app before attempting the update from the Desktop controller (Help > Reset Controller). If you don’t already have the Desktop app installed, there's no need to reset it once it is installed. You can find the Desktop controller on our downloads page.

I hope this helps.

Show previous replies

W

Wujek Lipton

Lyricist II

Hi! Got same problem with Sonos Ray.

Moderator Note - Removed and recorded diagnostics number.

Corry PAnswer

Sonos Staff

Hi @KOIDb et al

We have identified an issue affecting some users where they receive a 1101 error when updating products. We are investigating, but do not have an ETA for a fix at this time.

In the meantime, you may be able to workaround this issue by performing the software updates via the Desktop app for Windows or Mac. If you already have the Desktop app installed, please reset the Desktop app after receiving the 1101 error in the mobile app before attempting the update from the Desktop controller (Help > Reset Controller). If you don’t already have the Desktop app installed, there's no need to reset it once it is installed. You can find the Desktop controller on our downloads page.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

L

Loyal customer for 12 years

Enthusiast I

Since SONOS itself keeps suggesting customers using the Desktop Controllers as a workaround for all sorts of * the new crAPP does not do, may I suggest SONOS does not try to be courageous again an simply LEAVE THE DESKTOP CONTROLLERS alone for me to be able to at least listen to my Music until the day all S2 SONOS gear can fly out the door while I am waiting for new sound equipment to arrive.

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

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