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Contributor I
Aug 15, 2021 9:51 PM UTC
Answered

Sono stops playing if texting or searching the web

I have two Sonos paired together to play from my Spotify Playlist however I am finding whenever I search the web or text while listening it stops playing.  Any clue on how to fix this…it is so frustrating.

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Airgetlam
AirgetlamAnswer
Aug 15, 2021 11:27 PM UTC

I’d guess there’s some sort of bandwidth issue or wifi interference going on. In general, those playing music and using a browser would be completely separate things that wouldn’t impact each other.

The first thing I’d try is a simple reboot of the router.

The Sonos stream, even Spotify, works by the controller contacting the computer on the speakers, and telling the speaker a location to get the music from. From that point on, the computer on the speaker is reaching out to your router, and the outward to get the data. After it receives the data, it sends what it is doing to the controller app, but that is not the music stream, just things like the title of the song the speaker is playing, and the album art to display.

Searching on your device would be a separate request from your browser, being handled by your device contacting your router, then going straight out to wherever, and not going to the speaker. So the only place for those two data stream to coexist is on your router. If there’s any sort of restriction there in bandwidth, possibly caused by interference, it should be fixed by clearing that particular device.

 

Bruce

3 replies

Lead Maestro
Aug 15, 2021 11:16 PM UTC

Are you low on storage on your phone? Have you tried closing all unused apps? Or try rebooting your phone?

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"Receive with simplicity everything that happens to you." - Rashi
Airgetlam
AirgetlamAnswer
Aug 15, 2021 11:27 PM UTC

I’d guess there’s some sort of bandwidth issue or wifi interference going on. In general, those playing music and using a browser would be completely separate things that wouldn’t impact each other.

The first thing I’d try is a simple reboot of the router.

The Sonos stream, even Spotify, works by the controller contacting the computer on the speakers, and telling the speaker a location to get the music from. From that point on, the computer on the speaker is reaching out to your router, and the outward to get the data. After it receives the data, it sends what it is doing to the controller app, but that is not the music stream, just things like the title of the song the speaker is playing, and the album art to display.

Searching on your device would be a separate request from your browser, being handled by your device contacting your router, then going straight out to wherever, and not going to the speaker. So the only place for those two data stream to coexist is on your router. If there’s any sort of restriction there in bandwidth, possibly caused by interference, it should be fixed by clearing that particular device.

 

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Bruce
Contributor I
Aug 18, 2021 8:40 PM UTC

@GuitarSuperstar I had done both as this is what I was thinking as well, but still happened even after.  I do think the @Airgetlam may have the reason and will need to look into.  Thank you both for the information, I truly appreciate you taking the time.

 

Warm Regards,

Marianna

 

p.s. I will update when resolution has been figured out, again I am thinking bandwidth as @Airgetlam suggested.

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