Solid white light on Sonos Play:1 but can't set up

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Hi everyone, im new to the community :-) I have been given a sonos 1 by a family member....and it doesnt work! hee hee. I thought id ask if it can be fixed before i get rid of it. I have tried to link it up to my wifi through the app (initial setup) but i havent got very far! Ive turned on the power and a white constant light is lit and when i try to search for my network it just keeps searching and isnt connecting to anything or moving on from the little search ikon. Any help would be greatly appreciated. Im a sonos virgin! Thanks in advance :-)

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Ken_GriffithsAnswer

You probably just need to ‘factory reset’ the speaker in order to set it up with your mobile Sonos controller App, the instructions to reset are shown here:

https://support.sonos.com/s/article/1096

Ken_GriffithsAnswer

You probably just need to ‘factory reset’ the speaker in order to set it up with your mobile Sonos controller App, the instructions to reset are shown here:

https://support.sonos.com/s/article/1096

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Emilina33Author

Contributor I

Thank you ken_griffiths i shall give it a try

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M

mcrb

Lyricist I

hi someone gave me a sonos play:1 speaker and i cannot reset it and cant use it i already tried everything.but still i cant connect it to wireless and ethernet.only showing steady solid white light.can someone help me out.thanks

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Antifon

Prodigy III

What happened when you followed the procedure that Ken_Griffiths linked to above? If it failed, at what point did it fail?

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