Since when did å, ä and ö stop working?

Hi @AndreasHy, thanks for raising this with the Sonos Community!

Are you by chance using a One SL, and have your music stored on a NAS drive?

If so, we’re aware of and investigating an issue affecting files with special characters - no timeline to share right now, but the team are looking in to it :)

Hi,

Thanks for your answer. Yes, the music is stored on a NAS. And I can play the songs, from the NAS, through any other software (like Quicktime Player, VLC, Plex etc).

The weird things are the following:

Norwegian “ö” which is spelled “ø” still works. Swedish “ö” does not work.

• The song “Vänner.m4a” cannot be played, and the system reports “could not play track IP://path/to/music/artist/v?nner.m4a”. See that “v?nner.m4a”? It seems Sonos interpret the “ä” as a ?.
• The songs by “Erlend Øye” can be played with no problem.

My system indeed includes an SL, but I doubt that has anything to do with it. None of the other parts of my system can play these songs either. The rest of my system consists of Play 5, One, Amp.

Regards,

Andreas

Hi @AndreasHy, understood.

As a test, would you mind powering off the One SL, and then re-indexing the Music Library? Once that’s finished, are you able to play the affected tracks on your non-SL speakers?

Let us know how you get on :)

Absolutely, I’ll test that tonight! Thanks for your help!
/ Andreas

Hello,

I tried it now, but as I suspected it did not help to unplug the One SL. This is something to do with how Sonos interprets the ascii-letters but I’m not a programmer so I cannot develop this idea much I’m afraid.

Screenshot below.

I guess the only way to solve it is to rename all folders/files without the swedish letters.

Regards,

Andreas

I forgot to add: thank you anyway for your help!
Cheers,

Andreas

Understood - thanks for trying that. Just to confirm, you also updated the Music Library with the One SL powered off?

We’re aware of an issue matching your experience, however it should only be affecting the One SL, and as long as a different player has indexed the library, any other players should be able to play those tracks.

If this isn’t working though, then I would recommend reaching out to our Support Team via live chat or phone call, as they have additional tools available for troubleshooting :)

Hello

Sorry for late reply, I missed the mail notification that you had replied.

And, again - sorry, I read your reply too hastily. 

I did NOT have the SL powered off while doing the library re-index , only when I tried to play the songs. My bad.

I’ll check that tonight when I get home. Thank you!

/ Andreas

This is STILL a problem also with Danish characters æ, ø, å. So if I want to play a local artist or more internationally known like Björk, I can't :( 

When do Sonos have a solution? 

Teaming up with Scandinavian IKEA and not being able to support local characters is a serious issue IMO.