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AndreasHy
Trending Lyricist I
June 13, 2021
Answered

Since when did å, ä and ö stop working?

  • June 13, 2021
  • 23 replies
  • 414 views

So since - I guess - att least a year back the Swedish letters å ä and ö are not recognized. Why? My Nas can see them, windows and Mac can see them.
 

Sure I can get something like A Better Finder Rename and traverse the entire collection hunting for and renaming these songs. But why? This used to work. I never like when things that used to work stop working.
 

Thanks in advance,
 

Andreas 

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    Best answer by James L.

    Hi everyone,

     

    Just wanted to let you all know that this issue has been resolved in the latest S2 update (13.3).

     

    Please update your players and let us know if you continue experiencing this issue by contacting our customer care team via phone or live chat.

    23 replies

    Show previous replies
    beynym
    World-Class Superstar
    July 20, 2021

    Teaming up with Scandinavian IKEA and not being able to support local characters is a serious issue IMO.

    Seems to me it's a matter of configuration, as my Sonos is capable of displaying even the most unusual characters.

    becker2505
    Lyricist III
    July 20, 2021

    Teaming up with Scandinavian IKEA and not being able to support local characters is a serious issue IMO.

    Seems to me it's a matter of configuration, as my Sonos is capable of displaying even the most unusual characters.

    I can play from Spotify but not from NAS. 

    beynym
    World-Class Superstar
    July 20, 2021

    Teaming up with Scandinavian IKEA and not being able to support local characters is a serious issue IMO.

     

    I can play from Spotify but not from NAS. 

    The picture shows music from my NAS.

    becker2505
    Lyricist III
    July 20, 2021

    Teaming up with Scandinavian IKEA and not being able to support local characters is a serious issue IMO.

     

    I can play from Spotify but not from NAS. 

    The picture shows music from my NAS.

    Ahhh, good to hear! Any ideas regarding configuration?

    beynym
    World-Class Superstar
    July 20, 2021

    Ahhh, good to hear! Any ideas regarding configuration?

    Sorry, can't help you there. I just wanted you to know that your problem can be solved, maybe by another community member, maybe by a Sonos Rep.

      Nick G76
      Lyricist I
      July 24, 2021

      Just to add my experience. 

      It's not just Swedish characters causing the problem. With my One SL connected, Sonos is unable to index songs stored on a Nas with ANY special characters, even things as simple as ' . As you can imagine, that's a lot of songs missing from my collection unless I unplug the SL every time before re indexing. 

      That's a pretty big issue so I'm hoping this is pretty high up on their 'to do' list. 

        becker2505
        Lyricist III
        July 27, 2021

        Just to add my experience. 

        It's not just Swedish characters causing the problem. With my One SL connected, Sonos is unable to index songs stored on a Nas with ANY special characters, even things as simple as ' . As you can imagine, that's a lot of songs missing from my collection unless I unplug the SL every time before re indexing. 

        That's a pretty big issue so I'm hoping this is pretty high up on their 'to do' list. 

        Thank you for responding and I also certainly hope that it is high on their agenda!  

        becker2505
        Lyricist III
        July 28, 2021

        I just learned that the ONE SL is causingthe problem. If you disconnect the ONE SL and index your music library, the problem disappears. 

        zephirick
        Trending Lyricist I
        July 28, 2021

        Finally, i found other people with the same problem.

        Since 13.0 firmware, all my album music stored on my NAS with French characters like à, é, è, ê, ô, ù in upper or lower case cause a message “could not play track IP://path/to/music/artist/title.m4a” only on my One SL alone.

        Same if this One SL is pairing to an another One SL in a stereo pair.

        If the One SL is pairing to a One speaker in a stereo pair, it’s working fine :confused: .

        I have not this issue with my other Sonos speakers (Beam, Arc, One, Roam or Symphonisk) and with Apple Music too.

         

        I contacted the Sonos french support on 09/06/2021 and never received a response.

        Ticket number : 02977382

        Plonker_
        Plonker_
        Lyricist I
        September 14, 2021

        I’m also experiencing the same issues since adding a bunch of Sonos One SL devices to my Sonos system. Anything with as much as an apostrophe (‘) is not able to be played back. I’m hosting my library on a Windows file share and it’s been fine for the past 5 years or so, but since introducing the Sonos One SL’s, it’s been a pain in the proverbial! I’m often adding new music to my library and having to unplugged four One SL’s each time I want to update the library is wearing a bit thin. Is there any timeline on a fix for this?

         

         

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