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Jan 9, 2023 3:01 PM UTC
Answered

S2 system unstable when Play1 and Connect:AMP are added

I upgraded to S2. I have a new ARC and a Move that play fine. But the system becomes unstable when I power up my Play1 and Connect:Amp.

 

How to solve this problem?

Likely causes to check out?

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Jan 10, 2023 5:07 PM UTC

resolved…..

  • changed band that wifi was using.
  • changed phone from 5 Ghz to 2.4 Ghz.

3 replies

melvimbe
Jan 9, 2023 3:47 PM UTC

Can you clarify what you mean by ‘unstable’?  Do you see all your speakers in the Sonos app? Is the Arc, Play:1, or Connect: amp wired to the router?

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Danny
Jan 10, 2023 4:16 PM UTC

I see all speakers in the Sonos app.

None are wired to the router.  (I thought with “wifi connection” one unit didn’t have to be wired into the router.

Unstable means:  the music stops playing during songs.  Random times: at 25 seconds, at 40 seconds, sometimes it gets a minute into the song.

 

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Bob Baker_1AuthorAnswer
Jan 10, 2023 5:07 PM UTC

resolved…..

  • changed band that wifi was using.
  • changed phone from 5 Ghz to 2.4 Ghz.
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